Dental Patient Care Coordinator / Patient Service Representative

Position Overview:

Now Hiring: Dental Patient Care Coordinator / Patient Service Representative

Location: Coxsackie, NY
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Compensation: $19.00 - $25.00 per hour (Based on Experience)

Join a Dental Team That Puts Patients First

Coxsackie Dental Arts is seeking an organized, personable, and customer-focused Dental Patient Care Coordinator / Patient Service Representative to join our growing team. This is an excellent opportunity for an experienced dental front office professional who thrives in a fast-paced environment and enjoys creating exceptional patient experiences.

As the first point of contact for our patients, you'll play a critical role in ensuring every visit is welcoming, organized, and efficient. If you are detail-oriented, proactive, and passionate about helping others, we would love to hear from you.

Why Join Coxsackie Dental Arts?

Competitive Benefits Package

✔ Medical, Dental & Vision Insurance
✔ 401(k) with Employer Match
✔ Paid Time Off (PTO)
✔ Paid Holidays
✔ Continuing Education Opportunities
✔ Stable Monday-Friday Schedule
✔ Supportive Team Environment

About Coxsackie Dental Arts

At Coxsackie Dental Arts, we believe quality dental care should be convenient, comprehensive, and accessible. Our team of experienced dentists and specialists provides a full range of services under one roof, serving patients throughout Coxsackie and the surrounding communities.

From routine preventive care and restorative treatments to dental implants and complex surgical procedures, we are committed to delivering exceptional care while helping patients navigate treatment options and financial solutions that fit their needs.

What You'll Do

As a Patient Service Representative, you will be responsible for creating a positive patient experience while supporting the daily operations of our dental practice.

Patient Experience & Scheduling

• Greet and check in patients with professionalism and warmth
• Verify and update patient demographics and insurance information
• Assist patients with completing required forms and documentation
• Schedule, reschedule, confirm, and cancel appointments
• Coordinate follow-up visits and patient reminders
• Help maintain efficient patient flow and appointment schedules

Front Office Administration

• Maintain accurate electronic dental records (EDR)
• Answer incoming phone calls and respond to patient inquiries
• Manage document scanning, filing, faxing, and record organization
• Maintain front office supplies and place orders as needed
• Ensure reception and patient areas remain clean, organized, and welcoming

Insurance & Financial Coordination

• Collect patient payments and discuss financial arrangements
• Explain insurance co-pays, deductibles, and balances due
• Submit and track dental insurance claims
• Manage accounts receivable and assist with collections efforts
• Enter payment information accurately into patient ledgers
• Answer billing and insurance-related questions

Practice Support

• Resolve patient concerns and escalate issues when appropriate
• Support patient referral and marketing initiatives
• Maintain HIPAA compliance and patient confidentiality
• Participate in office emergency procedures as required
• Manage petty cash and other administrative duties

What We're Looking For

Required Qualifications

• Previous dental office experience preferred
• Knowledge of dental terminology and CDT codes
• Understanding of dental insurance verification, billing, and claims processing
• Strong customer service and relationship-building skills
• Excellent verbal, written, and telephone communication abilities
• Strong organizational and multitasking skills
• Ability to work independently and prioritize tasks effectively
• Professional appearance and demeanor
• Proficiency with Microsoft Office and general computer applications

Ideal Candidate Traits

• Friendly, outgoing, and patient-focused
• Highly organized and detail-oriented
• Self-motivated with a strong sense of initiative
• Comfortable working in a fast-paced, high-volume environment
• Dependable team player with a positive attitude

Ready to Make a Difference?

If you're looking for an opportunity to join a respected dental practice where your contributions directly impact patient care and office success, we encourage you to apply today.

Coxsackie Dental Arts
Delivering exceptional smiles through exceptional patient care.

Pay Range: USD $19.00 - USD $25.00 /Hr.