Assistant Front Office Manager

Assistant Front Office Manager

Four Seasons is currently looking for a dynamic and passionate Assistant Front Office Manager. The Assistant Front Office Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that perform the following duties, and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do:

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

What you bring:

• Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.
• Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.
• Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management

What we offer:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Career growth opportunities, including learning programs and tuition reimbursement
• A culture of care, respect, and inclusion
• Recognition programs, employee events, and a strong sense of community

Schedule & Hours:

• Flexible schedule, with ability to work overnights, weekends, and holidays.
• Position may require travel to support operational needs and task force assignments at other properties based on business levels.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.