Convention Services Manager

Here is what you will be doing each day: Assist in the overall efficient operation of the Convention Services Department and the professional coordination of any assigned convention or meeting group. Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines, document and organize detailed requirements, and coordinate activities of various departments to service accounts, such as directing room service for VIP amenities. Resolve problems and provide open communication. Communicate with sales, front office, banquets and reservations to coordinate and monitor guest room blocks and special reservation needs; assign banquet/meeting room setups based on client needs (e.g., classroom, rounds); review banquet associates' work to ensure accuracy; and monitor in‑house group activity, providing assistance such as organizing exhibit setup. Establish rapport with and entertain meeting planners while promoting hotel facilities and services, and conduct walking site inspections throughout the property. Advise sales staff on the ability to accommodate client demands, including phone requirements, fit of available space, and materials such as booths; assist sales staff in promoting the hotel, developing leads, and securing re‑booking. Plan and conduct pre‑ and post‑convention meetings with clients and respective departments. Document group activity tracking and access and input data into the computer system to generate account history reports. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Does this sound like you? Must be available to work a flexible schedule, including nights, holidays and weekends. 3+ years of previous Hotel Convention Service Manager experience required. Must have the ability to communicate in English; self‑starting personality with an even disposition; maintain a professional appearance and manner at all times. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. #J-18808-Ljbffr