Operations Systems Support Specialist

Job Description

Job Description

Description:

We are seeking an energetic, dedicated professional to join our team as an Operations Systems Support Specialist!

About Us

Roers Companies is a 2025 USA Today Top Workplace and a national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4 billion in real estate, representing 15,000+ homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

About You

You’re passionate about your work and driven to achieve ambitious goals. You step up when the team needs an extra hand and aren’t afraid to ask for help when you need it. You make smart decisions because you get the big picture and ace the little details. In other words, you share our corporate values — passion, work ethic, teamwork, integrity, and ownership mindset. As an Assistant Property Manager, you help people find their next home and get them connected in the community.

Job Summary

The Operations Systems Support Specialist provides day-to-day support and administration for core operational systems, including Yardi Voyager, RentCafe, Funnel, and related integrated platforms. This role serves as a key resource for internal users by troubleshooting issues, supporting system functionality, maintaining documentation, and coordinating with software vendors to ensure systems operate effectively and support business needs.

This position partners cross-functionally to support operational efficiency, reporting accuracy, and system scalability as business needs evolve.

Responsibilities

Systems Administration & User Support

· Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.

· Troubleshoot day-to-day system issues and respond to user questions in a timely manner.

· Support system configuration updates as needed.

· Assist with data imports and exports between Yardi Voyager and integrated systems.

· Support report requests and troubleshoot reporting issues.

· Escalate complex issues when needed and follow through to resolution.

· Track support requests and communicate updates with internal teams.

Vendor Coordination & System Maintenance

· Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.

· Submit, monitor, and follow up on vendor support requests.

· Maintain strong vendor relationships to support timely responses and issue resolution.

· Assist with system upgrades, updates, and release testing.

· Help ensure integrations between systems are functioning as expected.

· Report recurring issues and assist with identifying long-term solutions.

Documentation & Training Support

· Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.

· Create and update user guides and support materials.

· Assist with onboarding and training new system users.

· Review and update documentation to ensure ongoing accuracy.

Operational Support & Continuous Improvement

· Build knowledge of how operational teams use systems in day-to-day workflows.

· Identify opportunities to improve user experience and system processes.

· Share feedback from users and recurring support trends with internal teams.

· Stay informed on system updates and enhancements for supported platforms.

· Assist with testing and user acceptance activities for system changes and updates.

· Support operational teams in adopting system changes and updates.

· Support business initiatives by continuously looking for AI products and implementing throughout the company.

• Associate or Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered.
• 2+ years of experience supporting ERP, property management, or other business-critical software systems.
• Experience supporting Yardi Voyager or comparable property management software preferred.
• Experience in property management, multifamily housing, or affordable housing environments preferred.
• Ability to train and support users with varying levels of technical experience.

Technical Competencies

• Experience with Yardi Voyager (preferred) or comparable ERP/property management systems.
• Knowledge of RentCafe, CRM Systems, or related property management technology platforms preferred.
• System troubleshooting and support ticket management.
• Basic understanding of system integrations and data flow between platforms.
• Report support and troubleshooting.
• Experience supporting software upgrades, testing, and system updates.
• Ability to create and maintain system documentation and user guides.
• Proficiency with Microsoft Office, including Excel.

Competencies:

• Strong attention to detail and organizational skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong customer service mindset with a focus on timely and effective support.
• Ability to prioritize multiple requests and manage competing deadlines.
• Works effectively across teams and departments.
• Maintains strong documentation and process discipline.
• Demonstrates adaptability as systems and business needs evolve.
• Takes initiative in identifying and resolving issues.

Compensation and Benefits for Operations Systems Support Specialist:

Pay Range: $57,855 - $76,100

Compensation is determined by several factors that vary depending on the position, including the individual’s experience, skills, and the knowledge they bring to the specific role .

Roers offers a comprehensive benefits & perks package to full-time employees which may include:

• Health Plans - Medical, dental, vision, FSA, and HSA

• Family Leave - Paid birth & bonding leave

• Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability

• Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance

• 401(K) - 3% company contribution, 100% vested after 2 years of employment

• Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement

• Health and Wellness - fitness membership reimbursement program

• Free stays in Roers’ properties guest suites

• Rent Discount - 20% discount for employees living in Roers Companies properties

• Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment

• Charitable Match Program – Roers matches employee donations to charitable organizations

• Professional Development Opportunities

• Employee Assistance Programs

Roers Companies is focused on building a workforce that is diverse and inclusive. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Roers Companies participates in E-Verify to confirm the employment eligibility of all newly hired employees. For further information about the federal E-Verify program, please click to see the Right to Work and E-Verify Participation posters.

Candidates will be required to pass a criminal background check and drug test.

In order to be considered for this position, applicants must complete a survey at this link:

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