IT Support Specialist

Description

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at

AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.

AWT has the following position open in our Minneapolis, MN location:

The schedule for this position is Monday - Friday, Hours are - 9-5pm. Additional days and hours may be necessary due to production requirements.

Requirements

The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role will be a mid-level contributor with growth opportunities across AWT IT. This position will be responsible for level 1-3 support of all technology used across all AWT facilities. Additionally, this role will participate and contribute to IT initiatives across all AWT's business, as appropriate. This position will be on-site at an AWT facility primarily, with opportunities for remote work at times. The role will participate in IT support and projects for all AWT locations.

Responsibilities:

• Provide day-to-day IT operations support and hands-on activities in a production environment. Primary Responsibilities include PC Configuration and Deployments, User Administration, Hardware break/fix and support, Software support, end user support, and other general IT Service Desk Functions.
• Assist in IT projects and efforts driven by AWT leadership.
• Help implement and support IT operational best practices.
• Contribute ideas and recommendations to IT leadership within overall AWT IT.
• Take work direction from IT infrastructure leadership and Senior IT peers.
• Work within applicable AWT IT and Security policies.

Who does the IT Support Specialist work with?

The IT Support Specialist role will work with AWT IT peers & leadership, local business leadership, and users within the AWT facilities. This role will take primary work direction from the IT Support Manager.

Qualifications and Education Requirements

• 3-5+ years IT support experience
• Experience working within an IT Service Organization
• Team focused and self-motivated
• Strong Customer Service Mindset and communication skills
• Proficient in end-user computer technologies
• Experience with Windows OS, Microsoft 365, and other common technologies
• Experience supporting production manufacturing and shipping systems a plus
• Experience supporting Windows Server Environments a plus
• Strong in ideation and problem solving
• Aptitude to learn, grow and stay current with technology evolution
• Level 1-2 hands-on experience supporting LAN/WLAN technologies
• Desire to develop future expertise in areas such as: Client Engineering, Core infrastructure (Azure AD/AD, Server engineering), IT Security, etc.

Preferred Skills

• Microsoft technology certifications, MCA Windows, M365, and Azure
• ITSM and end user support certifications
• Security operator equivalent experience or certifications