Director of Food Safety & Quality

The Director of Food Safety & Quality is responsible for leading the Kitchen and ensuring consistent excellence in food safety, food quality, people development, operational execution, and financial stewardship. This leader works alongside the Managing Partner, Owner/Operator, and Leadership Team to carry out the restaurant’s vision and build systems that make excellence predictable. The Director reports directly to the Managing Partner and operates under the guidance of the Owner/Operator. Vision & Leadership Champion and communicate the Owner/Operator’s vision throughout the Kitchen and restaurant. Meet regularly with the Managing Partner, Owner/Operator, Directors, and BOH Leaders to align on strategy, goals, and execution. Lead with integrity, professionalism, positive energy, and a servant-leader mindset. Manage responsibilities with a high level of independence, ownership, and accountability. Make timely, informed decisions that serve the best interest of the business. Communicate effectively up, down, and across the organization. Handle disagreements and difficult conversations privately, professionally, and promptly. Maintain a flexible schedule that provides leadership across both opening and closing dayparts. Own the overall performance, culture, systems, and execution of the Kitchen. Ensure every guest receives craveable food that is fast, accurate, clean, and safe while creating an environment where Team Members can thrive. Primary areas of ownership include: Food Safety Food Quality & Preparation Training & Development Inventory & Ordering Productivity & Labor Staffing & Scheduling Cleanliness & Equipment Team Accountability Build a culture that wins the hearts of Team Members and guests while demonstrating enthusiasm for the Chick-fil-A brand and the restaurant’s vision and values. Food Safety Purpose of the Role The Director of Food Safety & Quality is responsible for leading the Kitchen and ensuring consistent excellence in food safety, food quality, people development, operational execution, and financial stewardship. This leader works alongside the Managing Partner, Owner/Operator, and Leadership Team to carry out the restaurant’s vision and build systems that make excellence predictable. The Director reports directly to the Managing Partner and operates under the guidance of the Owner/Operator. Vision & Leadership Champion and communicate the Owner/Operator’s vision throughout the Kitchen and restaurant. Meet regularly with the Managing Partner, Owner/Operator, Directors, and BOH Leaders to align on strategy, goals, and execution. Lead with integrity, professionalism, positive energy, and a servant-leader mindset. Manage responsibilities with a high level of independence, ownership, and accountability. Make timely, informed decisions that serve the best interest of the business. Communicate effectively up, down, and across the organization. Handle disagreements and difficult conversations privately, professionally, and promptly. Maintain a flexible schedule that provides leadership across both opening and closing dayparts. Kitchen Leadership & Culture Own the overall performance, culture, systems, and execution of the Kitchen. Ensure every guest receives craveable food that is fast, accurate, clean, and safe while creating an environment where Team Members can thrive. Primary areas of ownership include: Food Safety Food Quality & Preparation Food Waste & Portioning Training & Development Inventory & Ordering Productivity & Labor Staffing & Scheduling Cleanliness & Equipment Team Accountability Leadership Bench Development Build a culture that wins the hearts of Team Members and guests while demonstrating enthusiasm for the Chick-fil-A brand and the restaurant’s vision and values. Food Safety Create and maintain systems, processes, and checklists that ensure a clean, safe, and compliant Kitchen. Maintain ServSafe Certification and strong knowledge of Chick-fil-A food safety standards. Educate and coach Team Members on food safety expectations. Monitor FIFO, rotation, waste, labeling, dating, temperatures, and safe food handling. Lead Ecosure readiness and execution with a goal of an Elite Food Safety score. Complete weekly Mock Ecosure Audits and create action plans for all findings. Ensure daily food safety assessments, label checks, temperature checks, and required procedures are completed consistently. Build a food safety mindset throughout the entire BOH team. Food Quality Ensure food consistently meets or exceeds Chick-fil-A standards for appearance, temperature, taste, freshness, and speed. Oversee daily Recipe and Food #J-18808-Ljbffr Chick-fil-A Zumbehl Road