Customer Order Specialist

Job Opportunity

Duration: Contract to hire

Hours: Mon-Fri 8am-5pm

Job Responsibilities

Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial/marker design to be manufactured and stored with our supplier. Provide the highest level of customer service to both internal and external customers. Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial/marker designs for approval by client family to manufacture and store. Meet the weekly productivity goals set forth for the Bronze Memorial team. Catalog, update and maintain digital library of all projects within established filing system. Adjust priorities when appropriate and perform other job related duties assigned to meet team goals.

Minimum Requirements

Experience: One year of customer service or call-center related experience required

Knowledge, Skills and Abilities: Ability to adjust priorities when appropriate to meet weekly productivity goals. Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word. Attention to detail/accuracy; proofreading and quality control skills. Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude. Demonstrated effective communication skills, both oral and written. Ability to work well as part of a cohesive team.