Business Development Director Healthcare

Description:


The XTG (Experience Transformation Group) works with TCS' leading clients across Pharma, Life Sciences, Healthcare and MedTech industries. Our business growth and transformation solutions and services span digital strategy, marketing, analytics, AI-driven decision making, commercial operations, marketing technology and medical affairs. We partner with the C-suite to help realize a vision of innovation, efficiency, and effectiveness tied to ROI and superior business outcomes. To support XTG in this quest are TCS industry leading solutions and global partnerships with product companies and academia. What's most significant is our pool of high-talent and high-energy associates, who are driven to achieve and excel in our entrepreneurial start-up culture to transform our clients' experiences.

The candidate must be a strong leader who meets our Experience Transformation Group Account Director needs and to drive effective experience strategy for our clients. This role will be responsible for engaging the clients and managing the business that leads to effective new business development. Build strong long-term relations with the clients throughout their organization. This includes having strong expertise in domain, marketing and customer experience strategy and how it impacts corporate, operations, brand, and marketing strategy. This person must also have an entrepreneurial spirit and assist in developing the Experience Transformation strategic direction and planning ensuring that our services align with customer's needs.

Candidate must represent TCS's Experience Transformation Group's vision and mission to ensure they meet the client's strategies and objectives and their needs with experience transformation.

Candidate will work primarily on the AbbVie account with opportunity to expand into other clients within the Pharma, Life Sciences, Healthcare and MedTech verticals.

Key Responsibilities:

• This role will interact with brand and corporate directors, and vice president-level clients to build strong relationships and lead to business development. Take a leadership position to assist clients in redefining their vision and the delivery of experience transformations aimed at creating/maximizing value of the client's core customer ongoing engagements

• This candidate will work with and lead clients to identify key external and internal needs that identify new business opportunities


• Lead working group team in new business efforts and provide proactive ideas that through the industry understanding that will impact the client corporate and brand goals, objectives, and strategies


• Work within the business development team to proactively lead and participate in developing new business opportunities, proposals, presentations and furthering the growth of the organization

• Working alongside marketing strategy and the consulting partners to prepare and present vision, ideas, recommendations, to C-Level executives to drive experience subject matter expertise that leads to forward moving initiatives and new business

• Be expected to set new business and sales goals and report on them quarterly

• Contribute to driving TCS' Thought Leadership and Innovation agenda by demonstrating their expertise regarding current and emerging industry strategic digital and marketing trends with authoritative speaker engagements and publishing


• Be a strong industry thought leader and authority in experience marketing and Life Sciences regarding current and emerging strategic digital and marketing trends

• Work with the internal experience marketing strategy team and others in the planning, creating, and executing of clients' customer experience business, operations, and marketing needs

Qualifications:

• BA in business, marketing or related fields, and MBA or equivalent preferred

• 10 - 15+ years of combined experience in account management in Life Sciences that focused on advancing client business

• 10+ years of leading and managing groups and/or teams of corporate, operations marketing, strategy, media, and client services professionals.

• A proven track record and profile of driving client new business

• Commerce and ecommerce experience a major plus

• Strong financial acumen related to estimating and budgeting managed budgets, estimates for ongoing engagements

• A deep appreciation of Experience Transformation and what is required to drive our client's internal operations and their customer engagement marketing


• Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust for client and internal pitches and proposals

• Have deep experience, skills, and knack for collaborating effectively with people and other groups

• Strong appreciation of data and analytics, and uncovering and driving customer insights


• Demonstrate a consistent over-achievement of client deliverables


• Demonstrate and execute the balance of risk management and expedient decision making


• Willing to travel both domestically and internationally (approximately 30%).

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