Spa Concierge Hospitality Professional

Job Description

Job Description

Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine. Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for:

• Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa
• Providing guests with necessary intake forms for applicable services, scheduling appointments
• Answering phones (before the third ring), escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay.
• Working closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s).
• Maintaining organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed.
• Confirming appointments, selling gift cards and educating guests on spa services and retail products.
• Ensuring proper lighting, music, cleanliness, and aromatherapy for the spa.
• Utilizing knowledge of treatments to tailor the guest experience.
• Inquiring and listening for ways to ‘surprise and delight’ our guests, noting all details in the appointment notes and providing specific actions for their visit.

Ideal candidates:

• Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.
• Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.
• Have a proven track record in guiding guests with product selections to support spa retail sales goals.
• Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.
• Are computer savvy to ensure our guests are scheduled efficiently and effectively.
• Work closely with our Spa Professionals to support their efforts to service our guests.
• Are detail-oriented
• Demonstrate leadership abilities
• Handle difficult situations with a calm demeanor
• Are highly effective at multitasking and have excellent customer service skills
• Understand that serving and helping others leads to personal satisfaction
• Are flexible and are available to work evenings and weekends
• Assists coordinator with other duties as needed
• Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.

Working conditions:

• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs
• Bending, reaching, stooping
• Repetitive motion
• Reasoning, problem solving, hearing, speaking
• Fast/steady paced environment, multiple priorities
• Frequent customer interactions
• Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.

Please note: Regular weekend shifts (Saturday and Sunday) are a required part of this role