Customer Experience Specialist (Johns Creek)

Job Description

Job Description

Window World is the largest window replacement company in the United States and we are looking for highly motivated and energetic sales professionals to turn an abundance of leads into happy customers. The sales consultant is responsible for providing customer support and lead generation. Window World is backed by JD Power and Associates as the #1 window company in America. Window World carries more 3rd party quality endorsements than any other company nationwide. THIS IS NOT A REMOTE POSITION! 

Responsibilities:

• Report to the office on a daily basis
• Respond to all store and customer emails within a 24-hour period
  
• Ensure that all stores have an acceptable cancellation rate
• Perform Window World sales demonstration
  
• Keep a clean and tidy show room for all potential guests
• Assist all customers that enter the store with a friendly demeanor and positive attitude
• Provides outstanding customer service in the call center or front desk operations; Handles all inbound and outbound calls using proper phone etiquette
  
• Attract potential customers when answering product and service questions; suggesting information about other products and services.
• Maintain customer records by updating account information; maintains strict confidentiality of financial and sensitive information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
  
• Possess in-depth knowledge of all Window World products and services
  

Skills/Qualifications:

• Independent worker who prefers to work alone
• Excellent computer skills
• Enhanced written communications skills
• Drive to stay focused and efficient
• Charismatic and engaging phone personality
• Ability to engage in meaningful conversation and build rapport
• Strong negotiation skills
• Strong communicator
• Motivated and hungry
  

Benefits:

• Company wide bonus potential
• Paid time off
• Health insurance
• Dental insurance
• 401(k)
• Retirement benefits or accounts
• Gym memberships or discounts