Court Navigator

Court Navigator

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Job Description

The Court Navigator will focus on providing court navigation services via a Peer Support/Community Health Worker model to ensure people who are justice-involved have support from someone who has been directly impacted themselves. The Navigator will help clients access a range of support services that might be beneficial and result in higher appearance rates, including court notifications, transportation, and child-care coordination necessary to support court appearance.

Key Job Responsibilities

• Serve as first point of contact for courthouse visitors, establishing routine presence within the main lobby of the Buncombe County courthouse lobby.
• Provide immediate and direct assistance/customer service for courthouse visitors.
• Provide location of courtroom(s), offices, departments, etc. within the courthouse.
• Provide specific routes and/or steps to reach desired courthouse locations efficiently.
• Accompany individuals to desired locations (as needed).
• Seek to understand courthouse visitor request(s), responding clearly, professionally, and respectfully on a consistent basis.
• Based on needs and/or request(s), provide formal connection/introduction to the Buncombe County Justice Resource Center and/or other community resources that will support their needs and successive court appearance(s).
• Proactively assist courthouse visitors to register for an automated court reminder system.
• Collaborate with the Buncombe County Justice Resource Center, Law Enforcement, and/or other justice system partners to address immediate needs related to their overall health and safety.
• Coordinate with justice resource partners to create a pipeline of referrals from offices within the criminal justice system as well as from community health and human services providers.
• Submit performance measures to Buncombe County on a quarterly basis

Education

High school diploma or equivalent

Essential Skills & Abilities

• Experience working with the court system, preferred.
• A high level of integrity and attention to confidentiality is a must.
• Strong organizational skills and attention to detail, required.
• Strong Microsoft Word, Outlook skills required
• Microsoft Excel, Powerpoint strongly preferred.
• Clear, professional written and verbal communication skills.
• Bilingual in Spanish and English, a plus.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE: E-Verify Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.