Inside Sales Specialist

Job Description

Job Description

Position: Inside Sales Specialist

Location: Port Washington, WI

Compensation: Based on Experience

Key Responsibilities:

• Respond to customer inquiries, RFQs, and sales leads; identify needs and recommend appropriate products or services.

• Prepare accurate quotes and proposals using pricing information, specifications, drawings, and bills of material.

• Follow up on outstanding quotes to secure new business and convert opportunities into orders.

• Process customer purchase orders, enter sales orders, and coordinate pricing, availability, and delivery schedules.

• Maintain accurate customer, quote, and order records in CRM and ERP systems.

• Serve as a primary customer contact for pricing, lead times, product availability, and order status.

• Schedule and dispatch field service technicians based on customer needs, job priority, and availability.

• Create and track service tickets, coordinate parts and materials, and communicate service schedules to customers.

• Process technician paperwork, service reports, and work orders for invoicing.

• Provide general administrative support to sales, service, and management teams.

Qualifications:

• High school diploma or GED required.

• Minimum of 2 years of experience in inside sales, customer service, estimating, or quoting, preferably in manufacturing, industrial equipment, or construction.

• Experience with service dispatching or scheduling preferred.

• Ability to read and interpret technical drawings, specifications, and bills of material.

• Strong math skills and attention to detail.

• Proficiency in Microsoft Office; ERP and CRM experience preferred.

• Excellent communication, customer service, and organizational skills.

• Ability to multitask, prioritize competing demands, and work independently in a fast-paced environment.

• Mechanical aptitude or experience in the concrete or precast industry is a plus.

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