Client Manager

Client ManagerPYMNTS.com is looking to add a hands-on, highly energetic Client Manager to join their growing team. The Client Manager is the primary contact for daily account activity and operational needs needs for issue resolution, content plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention. The Client Manager's travel will be less than 10%.Essential Functions:Client contact responsible for delivering quality operational serviceProvide internal and external status, operational metrics and service level reportingProvide issue resolution and service enhancements following proper procedures and processManage issue resolution across functional areas to insure on time deliveryResponsible for ongoing review of program setup and featuresProvide input into the strategic planning for assigned clientsRequirementsRequired Skills:Competent computer skills to perform essential functions, including Microsoft OfficeExcellent verbal and written communication skillsStrong focus on client satisfaction and client retentionDemonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issuesAbility to define expectations, manage timelines and meet project deadlinesSelf-starter who has the ability to work well in a collaborative team environment, but is driven when working aloneBonus Skills:Experience in the public relations or journalism fieldDesign and editorial skillsStrong research and analytical skillsKnowledge of SEO strategies and Word PressUnderstanding of mobile, commerce and payments industryPYMNTS.com offers a competitive compensation and benefits package that rewards results handsomely. This package includes a competitive base pay and bonus potential, paid health/dental plan, matching 401(k) plan, and generous vacation.