Client Care Specialist

The Virginia Veterinary Center in Short Pump, VA is hiring a full‑time Client Care Specialist to join our outstanding team! Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast‑paced environment? Virginia Veterinary Centers is a multi‑specialty referral practice and emergency hospital caring for animals in the greater Richmond area. We are seeking to fill a full‑time Client Care Specialist position on our emergency team and this position would be on the evening shift. Shift Details: 2pm – 12am 40‑hour shifts per week Weekends as needed Job Responsibilities Qualified candidates should be friendly, poised and have a client‑focused approach. Excellent communication skills both written and verbal. Proficient typing skills and comfortable navigating digital records systems. Ability to multi‑task in a fast‑paced environment. Ability to quickly learn how to use internal company software systems. Must be well organized. Ability to handle high pressure and stressful situations and events in a calm supportive manner. Ability to review estimates, discuss financial options, and process payments. Qualifications Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred. Experience in the veterinary or medical field is a plus. Must be willing and able to work days/evenings and weekends. Based on employee interest, Veterinary Assistant Certification and/or Licensed Veterinary Technician Program financial assistance may be available. Compensation $18 – $20/hr Benefits 401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Ethos Veterinary Health is at the forefront of innovation and world‑class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state‑of‑the‑art technology and a scientific, evidence‑based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr Ethos Veterinary Health