Hardware Asset Management (HAM) Lifecycle Analyst

Hardware Asset Management SpecialistMandatory Skills:8+ years of experience in ServiceNow – Hardware Asset Management, Supply Chain Management, or other relevant workVerify ASN and Asset creation/statusVerify Asset Receipt and Status updatedMonitor Stockroom reporting/rulesMeeting cadence with key stakeholders on HAM managed lifecycleHAM ReportingHAM ForecastingHAM Workflow review/updateLifecycle managementHAM Data QualityAutomated request processesResponsibilities:Closely collaborate and support cross-functional teams—including business lines, new product teams, Data Center Site Operations, Sourcing, Accounting, Finance, Software Asset Management to develop and oversee logistics/asset management business processes in a global environment.Closely collaborate, review and provide guidance for normalization of end user compute programsIdentify and assess ongoing and emerging risks, see and solve technical problems in a meaningful and credible way, research and develop approaches to new solutions, understanding the spectrum of cross-functional requirements, build short- and long-term strategies for business and operational needs, optimized for our operating environment and build alignment with cross-functional partners.Assist in the development or improvement of HAM policies, processes, procedures, workflows, controls and tooling needs to support emerging operational requirements focusing on accountability, cost savings and avoidance, standardization, scale, and efficiency.Conduct design reviews of proposed automation and process efficiencies against business goals, operations governance, data integrity, and compliance.Conduct internal HAM and external supplier auditsEstablish and report appropriate KPIs to measure process performance and identify process improvement opportunities.Develop, run and distribute reports for hardware compliance, inventory, financial data and maintenance contractsMaintain data integrity across multiple systems, identify root causes of, resolve, data inconsistencies and leverage data to identify new requirements.Develop required process documentation for implementation and rollout of business process improvements.Support implementation of broader technology solutions and process automations efforts to improve organizational efficiency and associated controls.Collect and maintain accurate hardware information in HAM toolGovernance of the approve, deploy, remove cycle for hardware assetsDelegate work to ensure effective execution of team/function deliverablesEnsure knowledge transfer and cross-training of team(s) to effectively support the businessEnsure hardware asset harmonizationPerform reconciliation and normalization activities as neededEstablish and management bulk purchase agreementsProvide feedback on continuous improvement changes needed for development/implementationWork with IT Procurement and IT Contracts to ensure all legacy and new hardware entitlements are recorded in the HAM toolEnsure expiring maintenance contracts are renewed after hardware re-harvesting and optimization takes placeRespond to request for new hardware installations and existing hardware transfersMinimum Qualifications:BA/BS degree or equivalent practical experience.