Tech Analyst

Job Description Responsible for day‑to‑day operations of the service desk and IT related matters within the practice. Will take calls, answer emails and be available to assist on‑site for any user related issues. Will monitor and resolve level I IT tickets through ServiceNow and provide quality customer services to their 500 users, as well as white glove support for their executive team. Will travel once a week to one of the 24 clinics around Fort Worth within a 50 mile radius (mileage expensed). Assist with the day‑to‑day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology‑related support activities. Respond to and resolve user requests for assistance with computer systems, delivering a high‑quality, user‑focused support experience. Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. Troubleshoot technical issues and escalates them when necessary. Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise‑wide technology issues. Participate in 24x7 on‑call support rotations as needed. Travel between Dallas and Fort Worth clinics and, at times, to other locations as required to support business operations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 1 – 4 years of recent experience in technology, service desk, and helpdesk Healthcare related experience a plus ITIL certifications a plus Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted #J-18808-Ljbffr Insight Global