Reservation Manager

Close Inclusive Collection Job Postings Notification "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France We are looking for Reservation Manager to join our pre-opening team at Hyatt Regency Lagos Ikeja Expected to open 2026, ideally situated in the tranquil GRA neighborhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travelers in mind, our welcoming atmosphere invites you to relax, connect, and thrive. Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration. About the role T he Reservation Manager is responsible for leading the Reservations team to deliver exceptional guest experiences while maximizing room revenue and occupancy. This role ensures that all reservation activities are managed efficiently, in accordance with Hyatt brand standards, and supports the hotel's revenue optimization strategies through effective inventory and distribution management. Key Responsibilities Reservations Operations Oversee the daily operations of the Reservations Department. Ensure all reservations are processed accurately, promptly, and in line with Hyatt standards. Supervise reservation agents to ensure exceptional guest service. Manage room inventory, availability, and room allocation. Handle VIP, long-stay, and special reservations. Ensure reservation records are complete and maintained accurately. Resolve guest concerns related to reservations professionally and promptly. Revenue Management Partner with the Revenue Manager to optimize occupancy, ADR, and RevPAR. Monitor daily pick-up reports, booking pace, and forecast trends. Ensure rate integrity across all distribution channels. Control overbooking levels in accordance with hotel policies. Maximize revenue opportunities through upselling and strategic inventory management. Distribution & Systems Monitor reservations received through Hyatt channels, GDS, OTAs, and direct bookings. Ensure accurate rate loading and inventory availability across all systems. Maintain proficiency in Hyatt-approved Property Management Systems (e.g., OPERA PMS) and Central Reservation Systems (CRS). Coordinate with Sales, Front Office, and Revenue teams regarding group room blocks and rooming lists. Leadership & Team Development Recruit, train, coach, and develop Reservations colleagues. Conduct performance reviews and provide continuous feedback. Prepare departmental schedules and manage staffing levels. Foster a culture aligned with Hyatt's purpose of care and service excellence. Ensure compliance with Hyatt policies and brand standards. Guest Experience Deliver courteous, personalized, and professional service. Respond promptly to reservation inquiries via phone, email, and online channels. Ensure special guest preferences are communicated effectively to operational departments. Support Hyatt's guest satisfaction and loyalty initiatives. Administration & Reporting Prepare daily, weekly, and monthly reservations reports. Monitor cancellations, no-shows, booking patterns, and reservation accuracy. Maintain departmental SOPs and ensure compliance. Analyze reservation trends and recommend improvements. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or a related discipline. Minimum of 3–5 years of hotel reservations or front office experience. At least 2 years in a supervisory or managerial position. Experience in an international or luxury hotel brand, preferably Hyatt or a similar global brand. Strong knowledge of hotel reservations, distribution, and revenue management principles. Care Connects us at Hyatt - we open doors, we welcome you and we care. And we offer a great range of benefits, including: Long term career growth opportunities A motivated and connected team 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts And a company that truly cares Discover what’s next. We look forward to hearing and learning from you. Hyatt Regency Lake Washington at Seattle's Southport | Renton , WA , US Grand Hyatt San Francisco | San Francisco , CA , US Our family is always growing. Want to be in the know? #J-18808-Ljbffr