Account Manager - Life Sciences

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. We are seeking a dynamic and client-focused Account Manager to join our Life Sciences team. In this role, you will be responsible for driving revenue growth, profitability, and customer satisfaction across a portfolio of strategic accounts within the life sciences sector. You will act as a trusted advisor to clients, leveraging your expertise in localization, language solutions, and emerging technologies—including AI-driven solutions—to deliver value and strengthen long‑term partnerships. Key Responsibilities Build and nurture strong relationships with key stakeholders across assigned accounts, increasing customer engagement and retention Develop and execute strategic account plans to drive revenue growth, profitability, and expansion opportunities Identify new business opportunities within existing accounts and collaborate with Sales and Solution teams to pursue them Position and promote a portfolio of language, content, and AI‑enabled solutions tailored to client needs Serve as the primary point of contact for clients, ensuring high‑quality service delivery and issue resolution Act as a liaison between clients and internal teams to ensure smooth execution of projects and services Monitor account performance, ensuring alignment with KPIs, contractual commitments, and client expectations Maintain accurate data, reporting, and compliance with internal processes and account management standards Support and mentor junior team members or account managers, where applicable Stay informed on industry trends in life sciences, localization, and AI‑driven language technologies (e.g., machine translation, generative AI, automation tools) Requirements Bachelor’s degree in Business, Life Sciences, Economics, or a related field 3–5 years of experience in Account Management, managing enterprise or strategic clients Experience within the localization, language services, or content solutions industry Knowledge of the Life Sciences industry, including pharmaceutical, biotechnology, medical device, or CRO environments Familiarity with regulated content and workflows (e.g., clinical trials, regulatory submissions, medical communications) is a strong advantage Understanding of industry terminology, compliance requirements, and quality standards in healthcare and life sciences Exposure or strong interest in AI technologies, such as machine translation, generative AI, or automation tools applied to content and localization workflows Demonstrated ability to grow accounts and manage complex client relationships Strong analytical and problem‑solving skills, with the ability to translate client needs into tailored solutions Excellent communication, negotiation, and presentation skills Strong interpersonal skills with the ability to collaborate across cross‑functional teams Experience leading or mentoring team members is a plus Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options. Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance. 401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%. Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure. Nine paid holidays per year. The salary considered for this position would be between 85.000$ to 95.000$ per year. This position is eligible for variable compensation in addition to the base salary. Applications for this role will close on June 30th, 2026. Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds. #J-18808-Ljbffr