Senior Vice President, Client Operations Manager - CLO/Structured Debt

Senior Vice President, Client Operations Manager – CLO/Structured Debt Location: Houston, TX Role Overview: Lead client service operations for BNY's Structured Debt Client Platform team. Key Responsibilities Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Sets policies and procedures for teams managed. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. Resolving highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with business leaders to report client trends and needs. Provides forward‑looking insight on client issues and trends to drive future revenue growth. Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team. Supports multiple client service/support teams. Ensures achievement of multiple team goals and objectives, talent management, and supervision of team members. Teams support multiple, complex client accounts. Qualifications Bachelor’s degree or equivalent combination of education and experience; MBA preferred. 7-10 years of total work experience with at least 1-3 years of management experience preferred. Experience in an operational area and/or client services preferred. Strong background in Structured Finance (ideally in CLO’s), Fund Administration and/or Alternative Asset management. Client Service/Operations experience within financial services is strongly preferred. Corporate Trust background preferred. Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations. Strong data analysis and problem‑solving skills to review test results versus expected results. Experience in managing teams with 7+ people preferred. Benefits & Rewards BNY offers a highly competitive compensation package, benefits, and wellbeing programs rooted in a culture of excellence and a pay‑for‑performance philosophy. Base salary may vary by location and other factors; total rewards may include eligibility for an annual discretionary incentive award. Employees may enroll in a 401(k) plan and participate in company‑sponsored medical, dental, vision, and basic life insurance plans, along with vacation, sick leave, paid volunteer time, and other benefits. Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer – underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans. #J-18808-Ljbffr BNY