Senior Sales Manager, Full Time- Hotel Mockingbird

Senior Sales Manager, Full Time- Hotel Mockingbird Hotel Mockingbird, 6070 N US 75-Central Expy, Dallas, Texas, United States of America Job Description DEPARTMENT: Sales REPORTS TO: Director of Sales Status: Exempt POSITION SUMMARY: The Sr. Sales Manager is responsible for booking rooms onl y , events with guestrooms meet ing /catering needs and local /social catering business . The Sr. Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business and handling walk-in customers to achieve or exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can- do attitude along with excellent communication skills to ensure customer satisfaction and repeat business. PRIMARY JOB DUTIES : Always provide the highest quality of service to the customer . Quick and timely responses to all calls, emails, and leads (no later than 24 hours). Solicit and secure business for hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. You must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet. Develop strong, professional long-term business relationships. Attend networking events, become member of civic organizations and/or industry associations. Must have clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals. Maintain accurate information and revenues in SFAWeb and CI/TY at all times to ensure accurate forecasting. Create and m aintain neatly organized files with all required and appropriate information. Attend all BEO meetings and all other departmental meetings set forth by GM Work closely with the Catering Department on operations and event execution. Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied. Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges. Follow up with various departments to ensure any necessary feedback is communicated. Follow through on billing to ensure all monies are collected. Assist other sales/catering man a gers with site inspections as required. Participate in all property specific customer functions. Assist with reporting as necessary. Provide sales support during shows, help drive sales initiatives set forth by GM with team members and conduct or attend training as needed. Wear professional attire and always represent hotel to the best of your ability. Maintain a positive, cooperative work environment between staff and management in accordance with company values. Any other duties or activities set forth by immediate supervisor or General Manager. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. KNOWLEDGE , SKILLS AND ABILITIES: 3 -5 years p revious hotel sales experience in group rooms, catering and social catering with proven track record is required The ability to negotiate, influence, and sell. Ability to finalize group and local /social Event Orders. Computer savvy – experience with Microsoft Office applications – previous experience with Marriott systems (CI/TY, SFAWeb, Opera, MARSHA plus ) ; ability to learn new systems and to abide by format defined by Marriott International. Excellent time management, self- management, and self-motivation. Must be organized with a keen focus on detail. Ability to maintain composure under pressure. Possess determination and commitment to achieve financial expectations . Have a deep desire to always produce quality results – taking pride in work. Flexible schedule to include evenings, weekends and holidays as dictated by business demands. Demonstrate resilience and flexibility in the face of change. An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through. Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing. Physical Demands : While performing the duties of this job, the Sales Manager is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events; travel as necessary. Generally, works in an office setting with minimal adverse exposure to environmental hazards. Hotel Mockingbird, 6070 N US 75-Central Expy, Dallas, Texas, United States of America #J-18808-Ljbffr