Director of Account Management (Customer Success) | Hybrid

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we’re focused on building simple, responsible financial solutions that put people first. PROG Holdings’ portfolio includes Progressive Leasing, a market leader in lease‑to‑own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.***This is a Purchasing Power PositionPurchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we’re focused on building simple, responsible financial solutions that put people first. PROG Holdings’ portfolio includes Progressive Leasing, a market leader in lease‑to‑own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.We are hiring a Director of Account Management that is responsible for the B2B leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives.This is a hybrid role that requires in‑office presence in our Atlantic Station, Atlanta, Georgia office.What You Will Do:Leadership & Team Management:Lead, mentor, and develop a high-performing account management teamSet clear performance goals and provide regular feedback and coachingAssist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned ClientsPlan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnershipsClient Relationship Management:Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client baseAct as the primary point of contact for escalated client issuesDevelop and implement partner business plans and account plans strategies to drive client engagement and retentionMeet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts Process Optimization:Implement process improvements and develop standard operating procedures for account managementUtilize data and analytics to drive decision-making and process enhancements Strategic Planning & Execution:Collaborate with senior leadership to develop and execute account management strategiesAlign account management goals with overall business objectivesIdentify upselling and other opportunities with existing accounts to drive revenue growth Performance Monitoring & Reporting:Track and report on key performance metrics for the account management teamProvide regular updates to senior leadership on team performance and client satisfaction The Experience You Will Bring:Bachelor's degree in Business, Marketing, or a related field or equivalent relevant experience8+ years of experience in B2B sales or account management, with at least 3 years in a leadership roleProficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)Experience with CRM software (Salesforce) and data analytics tools (Tableau)Strong leadership and people management skillsPreferred experience working with employee benefit offerings or voluntary benefit insurance programs Strong understanding of Account Management Best PracticesProven ability to build and maintain client and partner relationshipsExcellent communication and interpersonal skillsStrong analytical and problem-solving abilitiesAI‑enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolveAbility to work in-office 3 days a weekAbility to travel 35% of the time Purchasing Power welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Purchasing Power does business.SummaryLocation: Atlanta, GAType: Full time