Patient Care Coordinator - Pharmacy

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. The Patient Care Coordinator is responsible for guiding patients through every step of their front-office experience, from initial greeting through check-in and appointment scheduling. This role manages patient intake, verifies insurance and identification documents, updates demographics and HIPAA/financial forms, and accurately processes payments while clearly explaining financial obligations. The coordinator maintains organized paper and electronic medical records, schedules and confirms appointments and follow-up visits according to specialty guidelines, and serves as a key communication point by managing phone calls and office emails. Additional responsibilities include maintaining a tidy waiting area, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep patient care and daily operations running smoothly. Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card. Updates patient information including demographics, insurance, HIPAA forms and financial forms. Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient. Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly. Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow. Computer efficient Job Type : Full-time