Patient Services & Billing Coordinator

Hybrid Medical Billing And Front-Office Support RoleThis is a hybrid role for a goal-oriented, detail-driven, and patient-focused team member who splits time between medical billing and front-office patient support. Primary duties include: consistently following up on unpaid claims, filing appeals to obtain maximum reimbursement, reviewing and submitting claims, and managing denials and resubmissions. Equally important, this person will support day-to-day clinic flow by greeting and checking in patients, verifying insurance and turning over exam rooms between patients to keep the clinic clean, stocked, and organized, when needed. No clinical certification is required for this role; this is a non-clinical, administrative and billing position.Reports To: Clinical DirectorKey ResponsibilitiesBilling & DocumentationReview, submit, and follow up on claims, including appeals for unpaid or denied claimsReconcile charges against provider documentation and enter completed charts into the hospital system dailyEnsure documentation supports ICD-10/CPT coding and meets LCD/NCD and NCCI guidelinesAnswer patient billing questions and assist with third-party payer authorizations (Medicare, Medicaid, commercial, PPO/HMO)Collaborate with HIM/Coding to resolve variancesFront Office & Patient SupportGreet and check patients in/out, manage scheduling, and verify insuranceSet up and turn over exam rooms between patientsSupport patient registration, data entry, and front-desk coverage as neededMore duties will be discussed during the interview process.QualificationsHigh school graduateMinimum of one year of medical billing and collections experience, preferably in outpatient health servicesPrior front-desk, medical office, or other customer-facing healthcare experience preferredComputer experience including familiarity with billing software and scheduling/EHR systemsExcellent customer service skillsFamiliar with medical terminology and medical insurance codesGreat with time management, multitasking, and documentationNo clinical certification (CMA, EMT, CNA, etc.) required; on-the-job training provided for front-office and room-turnover procedures**Please include a cover letter with your application to be considered for this position**