Premier Support Engineer Lake Oswego, OR, US + 2 more Posted a day ago
$91.1k - $125.2kTrimble
- # Premier Support EngineerUS - OR, Lake Oswego**What You Will Do**The Premier Support Engineer (PSE) will support strategic, Premium Vista ERP customers by resolving post-implementation product issues, providing proactive database and systems stability and performance guidance, custom telemetry dashboard development and QA, managing support tickets, developing troubleshooting automation and AI tools, and collaborating with various teams to ensure a seamless customer experience with Trimble Products. We seek a highly motivated, customer-focused individual to join our Trimble CMS team. This role provides exceptional technical support and personalized assistance to enterprise-level customers. The ideal candidate will excel in delivering high customer satisfaction through prompt, knowledgeable, and consistent support.Dedicated Technical Support:* Act as the primary contact for enterprise customers, troubleshooting needs, and resolving cloud issues. Efficiently troubleshoot and resolve technical issues.* Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies.* Guide best practices for database and system customizations and operational support to enhance software effectiveness.* Coordinate with counterparts on the customer’s core team, including cloud engineering and solutions architecture, to ensure the customer receives a cohesive message and holistic support view.Guidance and Recommendations:* Offer personalized advice and strategic recommendations based on customers' applications and use cases.* Analyze customer environments and the current solution set to proactively notify customers when new release features or capabilities are forthcoming that may impact their business, providing early awareness to assist customer planning.* Collaborate with customers to understand their business objectives and align software solutions accordingly.* Use web development tools and languages to set up detailed performance and system stability telemetry dashboards for customer and internal Trimble consumption.Fast Response Times:* Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention.* Proactively follow up on open issues to ensure timely resolution and customer satisfaction.* Respond to customer critical support issues within defined SLAs.Continuity of Support:* Build strong customer relationships by understanding their needs, customizations, and workflows.* Document customer interactions, issues, and solutions for seamless continuity.* Collaborate with product and cloud engineering to advocate for customer issues, track progress of issues through the development lifecycle, and provide customers with accurate and timely updates on the status of those issues.**Skills & Experience You Will Bring*** 5+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.* Proficient with Cloud environments, especially Azure Cloud.* Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.* Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.* Proven ability to build and maintain strong customer relationships.* Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.**Skills & Experience You Might Bring*** Experience with Trimble CMS Vista ERP software or similar applications, including construction accounting, project management, service management, etc.* Knowledge of industry-specific best practices and workflows.* Familiarity with CRM and ticketing systems for managing customer support cases.* Familiarity with database performance considerations and integration points.* Experience with HTML, JSON, and CSS coding for customer dashboards.****Compensation:**** Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.****Hiring Range****$91,100.00–$125,200.00****Pay Rate Type****SalaryYesNo****Benefits:**** Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.****Application Deadline:**** Applications could be accepted until at least 30 days from the posting date.At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at, under “Corporate Governance.”Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.If you need assistance or would like to request an accommodation in connection with the application process, please contact View email address on click.appcast.io skillsInformation ScienceGeomaticsData AnalysisApache KafkaAgile MethodologiesAdaptabilityAccount ManagementNETModernizationLogistics
- J-18808-Ljbffr Trimble
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Premier Support Engineer Lake Oswego, OR, US + 2 more Posted a day ago in Lake Oswego, OR vacancy
$91.1k - $125.2k
A leading technology company seeks a Premier Support Engineer in Lake Oswego, OR. This role involves providing exceptional technical support to enterprise customers. The ideal candidate will have 5+ years in technical support, expertise in Azure Cloud, and strong troubleshooting...Suggested$81.5k - $134.5k
...industry for over 170 years. Join us to discover a culture that... ...away for a minimum of 16 days (includes 2 travel days) to assist our... ...and other resources to support your daily life needs. Volunteer... ...the level included in this posting. To learn more about our comprehensive...SuggestedFor contractorsLocal areaRemote workRelocation packageTravelers Insurance
Lake Oswego, OR3 days ago- ...Title: Technical Business Analyst 2 - Organizational Change... ...Portland, OR Hybrid: onsite 3 days per 2 wk schedule - there may be... ...meetings Length: 5 years MUST be US Citizen to be eligible to apply... ...to build organization-wide support for a successful rollout. This...SuggestedContract workTraineeshipLocal area
- BIOTRONIK SE & Co.KG in Lake Oswego, OR is seeking a Senior Advanced Product Support Engineer to provide expert support for neuromodulation products. This role involves troubleshooting, documentation, and customer interaction to enhance service quality and workflow efficiency...SuggestedRemote job
$114k - $145k
Veriff is hiring a Senior Technical Support Engineer for remote work within the USA, preferably in Salt Lake City, Utah. In this role, you will solve complex technical issues for our major clients, mentor fellow engineers, and refine the team's technical direction. The...SuggestedRemote job$18.61 - $24.66 per hour
...next Application Support Specialist for Viewpoint... ...priority! About Us: Trimble is a... ...for Architecture, Engineering, Construction, and... ...Location - In Office: Lake Oswego, OR or... ...faster, safer, and more sustainable for millions... ...or less than the posted range and offer additional...Hourly payOngoing contractFull timeWork at officeLocal areaWorldwide$86k - $130k
...grow our teams with more people who share... ...Visits, March 2025) Day to Day In this... .... You’ll build, support, and enhance front-... ...outages and prioritize engineering and product... ...USD per year Tier 2 - United States of... ...technologies to help us find and attract top...Work experience placementLocal areaIndeed
Portland, OR4 days ago- A leading technology firm seeks a Premier Support Engineer to support strategic customers in Lake Oswego, Oregon. This role involves resolving technical issues, providing performance guidance, and ensuring seamless customer experiences. Candidates should have over 5 years...
$60k - $80k
...counts on Smarsh every day to help them spot compliance... ...is seeking a Technical Support Engineer to join our Client... ...will you bring? 5 or more years of customer service... ...at the time of posting. Any applicable bonus... ...Work Awards. Come join us and find out what the best...Full timeLocal area- ...excellence in the design and engineering of Lam’s etch and deposition products... ...’ll makeAs a Global Product Support Engineer at Lam, you're the... ...‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or... ...‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam...Shorter hoursLocal areaRemote workWorldwideFlexible hours2 days per week3 days per week1 day per week
- Ports North is seeking an IT Support Specialist - Level 2 in Portland, Oregon, to provide advanced technical support across various platforms, including... ...like CompTIA Security+ or CCNA are preferred. Join us to enhance our IT service quality. #J-18808-Ljbffr Ports North
$85k - $95k
...Connect with a career that matters, and help us build a safer future. Department Overview... ...and safer decisions. We deploy and support products such as Emergency Call Handling,... ...Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal...Remote jobRelocation- ...the Position Title: Medium and Heavy Duty Grants and Fleet Support Analyst (Program Analyst 2) Location: Portland, Oregon (Hybrid work possible as... ...Medium‑ and Heavy‑Duty Vehicle Grants and Incentives team with day‑to‑day operations, including grant administration, project...Permanent employmentFull timeWork at officeNight shiftWeekend workAfternoon shift
- ...a Medium and Heavy Duty Grants and Fleet Support Analyst (Program Analyst2) to support the... ...emissions goals. Responsibilities Support day‑to‑day operations of the Medium‑ and Heavy... ...Rights and Environmental Justice page for more information. #J-18808-Ljbffr State of Oregon
- Position: Medium and Heavy Duty Grants and Fleet Support Analyst (Program Analyst 2) - Portland, Oregon. DEQ is an equal opportunity employer and does... ...Diesel Emissions Reduction Act grant. You will administer day‑to‑day grant operations, track project progress, and...Full time
- ...AZ; Concord, CA and Salt Lake City, UT. As a Tier... ...you will provide in house support for the company’s... ...Harder's reputation every day through their actions. We... ...environment forever. Find out more at What you’ll be... ...and a company match up to 2% of your annual salary...Full timeTemporary workFor contractorsWork experience placementWork at officeLocal areaImmediate startShift work
$47 - $58 per hour
...positive, user‑focused experience. This is a 2‑year plus consultant position with a high... ...based in Portland, OR with onsite 1‑2 days per week. Hourly pay is between $47.00 and... ...engage stakeholders to build organization‑wide support Guide the organization through the change...Hourly payLocal area2 days per week1 day per week$76k - $85k
...industries counts on Smarsh every day to help them spot compliance,... ...08. Summary Global Technical Support provides industry‑best service... ...level Technical Support Engineering role. Frontline support role... ...highly desirable. May require US Citizenship for access to and...Shift work- ...related claims experience with 1-2 years of experience in complex... ...skills required. About Us Pay Philosophy: The typical starting... ...workplace where everyone feels valued, supported, and can thrive. We build an... ...life and well‑being. To learn more about our benefit offerings...Work at officeLocal area
- ...nd Wing, National Guard. Learn more about this agency Duties As a... ...the Oregon National Guard Area 2: All on board permanent and... ...administering, developing, delivering, and supporting information technology (IT)... ...conditions not later than 120 days after the date the...Permanent employmentFull timeTemporary workPart timeFor contractorsWork at officeLocal areaShift work
$53.7k - $69.8k
...and friendly face of support for PAE employees,... ...Are PAE is an engineering and design firm... ...communities to be more resilient and efficient... ...What You Bring ~2+ years of service... ...at the time of posting. In addition... ...employee-selected day ~ Paid time off...Local areaRemote workShift workPAE Consulting
Portland, OR2 days ago$40k - $43k
...seeking a Desktop Technician to support the Department of the Interior/... ...1 paid Holidays each year ~5 days of Flexible Time Off each year... ...Certifications and Training Allowance - $2,500/year! Why Join... ...and employees to achieve more than they ever thought they could...Full timeContract workWork at officeFlexible hoursGunnison, CO
Portland, OR1 day ago- ...self-starters. To learn more about our unique culture... ...experienced Technical Product Support Specialist to join our... ...positioning materials. 2. Technical Sales... ...solutions. Collaborate with engineering teams to translate customer... ...email semiconductorjobs.us(at)horiba.com or call (8...Temporary workWork at officeWorldwideFlexible hours
HORIBA, Ltd.
Portland, OR1 day ago $23 - $31.4 per hour
...leader in materials engineering solutions used to... ...devices we use every day. As the foundation... ...generation technology, join us to deliver material... ...and co-ordinating support plans with customer... ...and support to more junior team members... ...sales roles, the posted salary range is the...Full timeContract workRelocation- ...under one roof—to help us lower costs,... ...Summary The Desktop Support Technician's III (DST... ...required. Escalates more complex issues to... ...work experience. 2-4 yrs experience as... ...coordinators and project engineers. May also work with... ...been fraudulent postings and emails...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours
$55k - $60k
...counts on Smarsh every day to help them spot compliance... ...is seeking aTechnical Support Specialistto join our... ...What will you bring? 2+years’experienceinCustomer... ...compensation at the time of posting. Any applicable bonus... ...Work Awards. Come join us and find out what the best...Work at officeLocal area- A leading IT solution provider is seeking a Level 2 Help Desk Support Analyst in Portland, OR. This role involves providing advanced technical support, solving complex issues, and collaborating with global IT teams. Candidates should have 3-5 years of experience in IT support...
$60k
...Description The Senior Technical Support Specialist leads... ...for Tier 1 and Tier 2 support. This role partners... ...closely with Product, Engineering, and Operations to diagnose... ...selves to work every day. We are an equal opportunity... ....com. To learn more about how we collect, keep...$75k - $95k
...About the Job We’re looking for an IT Support Specialist to join our IT team to... ...role in keeping our team productive day‑to‑day, while also helping us shape the long‑term vision for corporate... ...and Azure. What We’re Looking For 2+ years of experience in technical support...Full timeWork at officeImmediate startRelocation packageFlexible hours- IT Support Specialist - Level 2 Position Summary The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Premier Support Engineer Lake Oswego, OR, US + 2 more Posted a day ago. Be the first to apply!
Related searches
- software support Lake Oswego, OR
- field support Lake Oswego, OR
- medical support Lake Oswego, OR
- remote support Lake Oswego, OR
- director operations support Lake Oswego, OR
- administrative support Lake Oswego, OR
- product support Lake Oswego, OR
- community support Lake Oswego, OR
- admin support Lake Oswego, OR
- independent support services Lake Oswego, OR