Security and Surveillance Administrator - Onsite NYC

JOB DESCRIPTION We are seeking a highly motivated and customer-focused Systems Administrator to support and maintain the Company's enterprise physical security and surveillance infrastructure. The successful candidate will be responsible for the administration, maintenance, optimization, and support of Pro-Watch Access Control Systems, Genetec Security Center, ChangeGear SQL databases, and enterprise camera/video surveillance systems, while also providing support for Windows server infrastructure and related technologies.

Primary Responsibilities Administer and maintain Honeywell Pro-Watch access control servers and associated hardware. Support and manage Genetec Security Center servers, video management systems, and camera integrations. Maintain and optimize ChangeGear SQL databases, ensuring performance, availability, backup, and recovery capabilities. Serve as the subject matter expert for enterprise IP camera systems, video recording platforms, storage systems, and surveillance infrastructure. Perform troubleshooting and resolution of access control, surveillance, server, and database-related incidents. Coordinate hardware and software upgrades for physical security systems and supporting infrastructure. Monitor system health, performance, capacity, and availability across security platforms and server environments. Perform system patching, firmware upgrades, security updates, and vulnerability remediation activities. Develop and maintain disaster recovery and business continuity procedures for physical security systems. Create and maintain technical documentation, system diagrams, operating procedures, and support guides. Provide on-call and emergency support for critical physical security and surveillance systems. Collaborate with cybersecurity, networking, facilities, and operations teams to ensure secure and reliable system operation.

Required Technical Skills The ideal candidate should possess strong technical proficiency working with: Physical Security & Surveillance Systems Honeywell Pro-Watch Access Control Administration Genetec Security Center administration and support IP camera systems, video encoders, NVRs, DVRs, and enterprise video storage solutions Card access systems, badge management, door controllers, and physical security integrations Security system troubleshooting and performance optimization Server & Infrastructure Administration Windows Server and desktop operating systems User administration, file systems, software installation, and services management Active Directory administration, Group Policy, and domain services Backup, recovery, and disaster recovery planning Server hardware management and RAID storage configurations Patch management and firmware lifecycle administration Database Administration Microsoft SQL Server administration and maintenance Database backup and restore procedures SQL performance monitoring and optimization Database troubleshooting and maintenance activities Networking & Security Fundamental networking concepts including: DHCP DNS Routing Firewall technologies VLANs and IP networking Security principles including: Access Control Lists (ACLs) Encryption Authentication and authorization System hardening Monitoring & Automation System health monitoring and performance analysis Capacity planning and optimization Scripting and automation experience (PowerShell preferred) Reporting and technical documentation development

Qualifications Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline preferred. Minimum 8 years of Information Technology experience supporting enterprise server environments and critical infrastructure systems. Experience supporting physical security systems, access control platforms, video management systems, or related operational technology environments strongly preferred. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with experience providing end-user support. Well-organized, detail-oriented, and capable of managing multiple priorities while meeting deadlines. Demonstrated ability to make sound technical and business decisions.

Additional Requirements Ability to lift and transport server, network, and security system equipment when required. Ability to provide after-hours, on-call support for critical systems. Willingness to work overtime and flexible hours to support scheduled maintenance and emergency response activities. Ability to travel to Company locations as necessary. Valid driver's license required. Ability to successfully pass a NERC CIP Personnel Risk Assessment Background Check. Work Location This position is fully onsite, five days per week.

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Background Check : No

Drug Screen : No