Assistant Spa Manager

Summary

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. The Assistant Spa Manager is a hands‑on operational and people leader responsible for protecting the guest experience in real time while supporting the administrative and leadership needs of the Spa. This role increases on‑floor leadership presence during peak demand and transition moments, reinforces service excellence, and ensures operational continuity aligned with Miraval’s Life in Balance philosophy.

Duties and Responsibilities

• Serve as leader‑on‑duty during peak guest volume periods and high‑impact transition times
• Ensure consistent service standards, service flow, and calm recovery across all spa environments
• Lead real‑time guest recovery efforts with warmth, confidence, and discretion
• Support supervisors and frontline teams with immediate decision‑making and escalation guidance
• Promote moments of meaningful connection with guests, including celebration of positive experiences
• Provide daily leadership presence and coaching support to Spa Supervisors and Leads
• Assist with onboarding, training reinforcement, and professional development initiatives
• Support performance management conversations in partnership with the Spa Leadership
• Model Miraval service culture, professionalism, and leadership standards
• Support labor alignment through review of schedules, staffing patterns, and peak coverage needs
• Assist with timecard review, payroll accuracy support, and labor‑related follow‑up
• Coordinate follow‑up related to guest recovery, service incidents, and cross‑department communication
• Support spa initiatives, programming launches, and continuous improvement projects
• Maintain confidentiality and professionalism with all employee and operational matters

Qualifications

• Previous spa, wellness, hospitality, or luxury service leadership experience preferred
• Strong interpersonal skills with a calm, guest‑centered leadership style
• Demonstrated ability to manage complex operational environments and real‑time decision‑making
• Administrative aptitude including scheduling, payroll support, and cross‑functional coordination
• Alignment with Miraval’s wellness, mindfulness, and service philosophy

Benefits

World class resort

• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.