Scheduler I, Full Time, Days, 10 am - 6 pm, Central Scheduling, Morristown, NJ

Job Description The Scheduler I role is involved in patient care handling a large volume of inquiries and requests from patients, providers for access/assistance in scheduling diagnostic outpatient imaging services, physician referral/appointments and general department information across all Atlantic Health Locations. Summary Accurately performs the scheduling, insurance eligibility verification, pre-authorization, financial assistance screening, estimate creation/collections and ensures accurate collection of patient registration data. Ensures accurate transcription and scanning of exam referral/orders transcription into patient's EMR. Follows-up with payer to receive a determination on insurance verification, escalating as necessary to ensure pre-service approval. Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines. Job Duties Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call/fast paced call volume environment. Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues. Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc). Promotes patient portal usage and connects to registration resources when applicable. Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services. Completes the patient's Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process. Maintains and updates patient's accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review (i.e., obtaining all necessary billing, insurance and other demographic information from patient or insurance representative, obtaining necessary authorizations, etc.). Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment / amount due for service. Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Collects Pre-service financial responsibility for upcoming services. Proactively solicits customer feedback. Provides proactive and timely responses to internal and external customer needs and requests. Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes. Meets individual productivity and quality expectations in all job functions. Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others. Maintains knowledge of insurance requirements. Completes all required trainings, participates in staff meetings and in-services. Qualifications Required: 0-3 years of prior experience HS Diploma or equivalent All legally/reasonably expected certifications needed for function and level Preferred: Associate or Bachelors' Degree preferred. Call Center experience, preferably in a Radiology imaging location. Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative. Electronic Medical Record (EMR) experience, preferably EPIC. Competencies Computer proficiency 35 wpm required typing speed. Positive attitude, excellent customer service and interpersonal skills appropriate to the job. Ability to work in a team environment that requires quick turnaround and quality output. Understands patient registration and scheduling functions. Understands the basics of healthcare billing. Must have clear and concise oral and written communication skills. Knowledge of medical terminology and insurance processes preferred.Ability or experience working in a high call volume environment. Team Member Benefits Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) Life & AD&D Insurance. Short-Term and Long-Term Disability (with options to supplement) 403(b) Retirement Plan: Employer match, additional non-elective contribution PTO & Paid Sick Leave Tuition Assistance, Advancement & Academic Advising Parental, Adoption, Surrogacy Leave Backup and On-Site Childcare Well-Being Rewards Employee Assistance Program (EAP) Fertility Benefits, Healthy Pregnancy Program Flexible Spending & Commuter Accounts Pet, Home & Auto, Identity Theft and Legal Insurance Job Info Minimum Salary (Hourly Rate): 18.50 Maximum Salary (Hourly Rate): 28.88 Assignment Category: Full-time Hours per Week: 37.5 Primary Shift: Day Salary Admin Plan: CLE EEO Statement Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran #J-18808-Ljbffr Direct Jobs