Bell Person On Call (to include Dispatch/Door Person duties)

Bell Person

Are you motivated to have fun and make friends? We are, so if you want to feel excited on your way to work and can't wait to be a part of service luxury style this could be the job for you.

Ensuring that guest satisfaction exceeds expectations through providing a dynamic atmosphere and experience to all that a bell person gets in to contact with.

Focus is on, but not limited to the following:

• Provide exceptional, courteous, friendly service to guests and associates that differentiates us from the competition.
• Contact appropriate supervisor with guest related complaints or issues.
• Full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Assist associates within the bell stand department as needed.
• Promote positive guest relations through prompt, courteous and efficient service.
• Delivery, storage and/or retrieval of guest items.
• Full knowledge of resort amenities.
• Assist guests promptly and courteously in valet check-in.
• Deliver sundry items, packages, flowers, etc. to suites.
• Assist loading and unloading of baggage from guest vehicles and store luggage.
• Adhere to strict service standards, verbiage and protocols established for bell staff.
• Keep an accurate record of bell desk activities.
• Provide owners and guests with current information about all hotel, casino, shows, restaurants, etc.
• Answers calls from hotel guests for the front services department.
• Dispatches available front services associate to appropriate locations.
• Maintains ongoing efficiency and speed by utilizing proper dispatch procedures, as instructed.
• Contact appropriate supervisor on guest related complaints and special needs.
• Take reservations for guest needing transportation.
• Perform related duties as requested efficiently, resourcefully with ability to multi-task with high volume.

Desired qualifications:

• Skill in establishing and maintaining effective working relationships.
• Excellent communication skills.
• Working knowledge in all aspects of front services department.
• Ability to read, write and communicate verbally in English.
• Ability to perform basic math.
• Basic knowledge of the city.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Basic computer skills.
• Knowledge of pertinent laws and regulations impacting the bell and door department including guest safety and OSHA.
• Ability to maintain confidentiality of sensitive information.
• Ability to work flexible hours.
• Must be at least 18 years of age or older.