Account Director

Join Our Team

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail)

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company-paid access to coaching and therapy
• 401k plan with match and 1:1 access to investment advisor
• Professional development opportunities
• Remote-hybrid flexibility

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Accommodation Requests

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

Where is This Role?

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

• Louisville, KY
• Cincinnati, OH
• Indianapolis, IN
• Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we've found the ability to seamlessly collaborate in-person is very valuable to the nature of our work.

Regardless of location, onsite time and periodic travel for things like client meetings, collab sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

Who is the Account Director?

The Account Director is seen by clients as an equal peer and collaborative partner that provides insight, inspiration and counsel on their business and marketing goals and initiatives. As a trusted advisor, you are the person senior clients want alongside them when making decisions developing marketing plans. You work in tandem with a small team of more junior account managers to successfully cater to a portfolio of clients.

Broad responsibilities include:

• Overseeing account portfolio and strategy, offering insights and counsel to primarily senior-level client contacts. Primarily involved in high-touch/strategic initiatives, providing influence during key decision points.
• Ensuring strategic success in project outcomes through successful account management, client relationship management, and collaboration with internal strategists in guiding agency-wide initiatives. Enforcing adherence to project timelines and ensuring client alignment on scope, deliverables, and budget.
• Collaborating with cross-functional teams to integrate subject matter expertise into strategic initiatives and client solutions, and playing a key role in fostering a positive and productive work environment.
• Providing mentorship, coaching, and guidance to more junior account teammates as it relates to shared accounts.
• Utilizing expert knowledge of digital marketing offerings, agency services, and industry trends to ensure high-quality output in creative, media, and production initiatives and helping to establish KPIs and strategies for success.
• Understanding client dynamics, navigating internal politics, and shaping business movement through the agency.
• Developing expertise in clients' industries, applying knowledge to inform long-term account strategy.
• Driving the agency's organic account growth strategy, shaping and executing comprehensive account growth plans for all clients.
• Driving thought leadership initiatives within the account management team and agency as a whole.

What do You Need?

• 8+ years' agency account management experience.
• Superior communication and relationship-management skills from Director to C-Suite.
• Strong knowledge of the digital marketing and advertising space (experience with both website and media projects is strongly preferred)
• Experience developing strategic initiatives and marketing plans.
• Experience brainstorming with a team for creative ideation.
• Experience with both B2B and B2C brands, as well as experience with healthcare, finance, and other highly regulated industries.
• Excellent organizational skills and a high level of detail-orientation.
• Ability to manage multiple competing priorities and demands.

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.