Product Support Manager

Job Summary We are seeking a Product Manager to join our CRM team. Every day you will make a difference in the lives of others by supporting the day-to‑day operations and performance infrastructure for Salesforce-based products serving the Enrollment Center. Reporting to the Senior Product Manager and embedded into the Salesforce team, you will be responsible for creating, managing, and maintaining operational dashboards and reporting; supporting staff workforce allocation and data management; conducting fraud review; and collaborating with Business Analysts on system change requests. Your role may expand over time to include other products integrated into Salesforce to create greater efficiency and support within the Enrollment Center. Key Responsibilities Build and maintain working knowledge of Salesforce objects, configurations, and workflows supporting the Enrollment Center. Leverage Salesforce data to support staff workforce allocation and database management. Create, manage, and maintain Salesforce dashboards and reports that provide enrollment center leadership with timely visibility into staff activity, workload distribution, and enrollment funnel performance. Support the implementation of automation logic and outreach sequencing frameworks within Salesforce to reduce manual processing and improve operational efficiency. Execute fraud review activities within Salesforce and assist in managing automated processes used to detect, elevate, and remediate fraudulent or non‑compliant applications. Maintain proactive communication with enrollment center leadership, CRM analysts, and Business Analysts to ensure all parties are informed and aligned as system changes and operational updates move forward. Partner with the marketing team and other cross‑functional stakeholders to coordinate communications and ensure alignment when changes impact downstream processes or outreach activities. Serve as a reliable operational resource for the Enrollment Center, building institutional knowledge and trust‑based relationships. Assume or coordinate other duties or projects as assigned or directed. Desired Qualifications Bachelor's degree or higher in a related field. Experience in a leadership, supervisory, or people management role within EdPlus or a similar operational area. Experience participating in business initiatives, process improvement efforts, or cross‑functional projects that influenced system or operational changes. Demonstrated working knowledge of Salesforce from a user or business stakeholder perspective. Demonstrated ability to communicate effectively across operational leaders, technical teams, and cross‑functional partners. Strategic thinking and the ability to connect operational decisions to broader goals. Experience with project coordination or project management in a business or operational context. Familiarity with operational reporting or performance dashboards. Experience with fraud review, risk mitigation, or quality assurance processes. This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. Salary & Benefits Salary: $80,000 – $95,000 per year; DOE. ASU offers a total compensation package including retirement, family resources, tuition reduction for eligible ASU employees, and discounts. Working Environment Your desk will be in the SkySong Arizona State University Scottsdale Innovation Center, a collaborative workspace dedicated to technology and education. Other Information Location: Scottsdale, AZ (in‑person, hybrid). Applicant must be eligible to work in the United States. No sponsorship will be provided. #J-18808-Ljbffr