Customer Service Representative New Door Works- Elmwood Park, NJ

Elmwood Park, NJ | Full-Time | On-Site Pay: $22–$26 per hour, depending on experience Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays Help Customers. Support Your Team. Build Your Career. An established residential home services company is seeking a dependable, customer-focused Customer Service Representative to join our team in Elmwood Park, NJ. If you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast-paced environment, this is an opportunity to make a meaningful impact every day. This search is being conducted confidentially. Company details will be shared with candidates during the interview process. What You’ll Do As a Customer Service Representative, you’ll be a primary point of contact for customers and an essential connection between our office and field teams. Your responsibilities will include: Answering inbound calls and assisting customers with scheduling and service needs Providing professional, empathetic, and solution-focused customer support Managing a high volume of calls while maintaining accuracy and attention to detail Coordinating with technicians and internal teams to keep appointments running smoothly Communicating appointment details, service updates, and schedule changes Addressing customer concerns and following through on outstanding issues Maintaining accurate customer records and documenting interactions Identifying opportunities to recommend services that meet customer needs Learning our services and processes to become a trusted resource What We’re Looking For At least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical Previous scheduling or dispatch experience is a plus Familiarity with ServiceTitan is helpful; training is available Strong communication and active listening skills The ability to multitask, prioritize, and stay organized in a busy environment A calm, professional approach to handling customer concerns Dependability, attention to detail, and a team-focused mindset Bilingual English/Spanish skills are a plus High school diploma or equivalent required Availability to work Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays Hourly pay: $22–$26, depending on experience Structured training and ongoing support Career growth and advancement opportunities Health, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Employee referral program Recognition for strong performance and contributions Ready to Join Our Team? We’re looking for someone who takes pride in helping customers and supporting a team. If you’re organized, dependable, and ready for your next opportunity, we’d love to hear from you. Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Works may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range

$22 - $26 USD

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Guild Garage Group