Remote Live Chat Agent

Handling customer queries on Web Chat, E-mails and Social MediaEducate current and potential customers with product and service informationMaintain accurate customer recordsIdentify and upscale priority issues to the Team Leader and Ops TeamActively participate in team meetingsKey Performance Indicators:Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the teamQualificationsA Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekendsAdditional InformationIT Asset provided5 Days workingHealth and vision InsuranceAnnual BonusOvertime PaymentTeam OutingsEducation allowance (Training courses, Udemy, Coursera, etc.)Job Location: Remote

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