Customer Service Representative

JOB DESCRIPTION

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at

PRIMARY DUTIES & RESPONSIBILITIES

• Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
• Quoting assigned customers on requests received.
• Managing customer needs and expectations by proactively reviewing open orders.
• Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
• Liaise with customer regarding quotations and invoicing queries.
• Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
• Work with service coordinator to arrange for Service personnel to be available for the respective service call.
• Comply with all NOV Company and HSE policies and procedures.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or GED equivalent.
• Experience in a customer service-oriented role preferred.
• Prior experience in ERP systems a plus.
• Must be proficient in Microsoft office.

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Must be able to work under pressure to achieve deadlines.
• Ability to meet or exceed standards as established by the department.
• Excellent problem-solving and analytical skills.
• Superior interpersonal and communication skills.
• Attention to detail and a commitment to quality.
• Excellent organization skills with the ability to keep track of multiple priorities.
• Ability to adapt and be cross-trained to learn all job duties as required.
• Ability to work in a fast-paced environment.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.