Customer Success Team Lead
Virtual Vocations Inc
Leading a high-performing Customer Success function remotely on the West Coast, the full-time Customer Success Team Lead will drive adoption, retention, and expansion for strategic enterprise customers while building and developing the team and ensuring operational excellence. Key responsibilities Partner with Customer Success Managers to develop strategies for complex enterprise accounts and build trusted relationships with key customers Hire, onboard, and coach the West Coast Customer Success team, fostering a high-accountability environment Establish operational processes for account health, forecasting, and risk reviews to enhance team performance Required qualifications 2-3+ years of people management experience in Customer Success or related fields 7-10 years of experience in Customer Success, Professional Services, or Account Management with enterprise customers Experience in the tech industry with an understanding of enterprise customer needs Strong operational skills in managing forecasts and account health A collaborative mindset with a focus on team development and process improvement Virtual Vocations Inc
Vacancy posted 5 days ago
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