Business Analyst I

Title: Business Analyst I
Location: Salt Lake City, UT 84104

Duration: 12 Months with possible extension
Position Background


This role supports utility integration and business applications, with a strong focus on processing payments , researching issues, supporting customers, and analyzing business processes. The position requires working closely with internal and external stakeholders while assisting with business analysis, testing, documentation, and payment-related activities.



Day to Day:

• Process miscellaneous customer payments by researching and applying payments to the appropriate WBS, GL codes, and work orders.
• Support payment processing through Oracle and JPMorgan Lockbox workflows.

• Process payments and refunds.
• Research issues, identify the correct source of information, and resolve inquiries.
• Answer approximately a dozen calls per day from internal and external customers.
• Gather and document business requirements.
• Act as a liaison between business users and technical teams.
• Participate in system enhancements, testing (System/UAT), implementation, and business readiness activities.
• Support user training, documentation, and communication.
• Perform business, critical, and data analysis to solve problems.
• Provide support during implementation, go-live, and hypercare.
• Apply payments using WBS codes, GL codes, and work orders.
• Perform data entry and prepare memos for various business groups.
• Support payment processing through Oracle and JPMorgan Lockbox systems.

• Strong customer service and communication skills.
• Excellent logical thinking, analytical, and critical thinking skills.
• Strong problem-solving ability.
• Business analysis experience.
• Microsoft Office (Word, Excel, and Outlook).
• Ability to research issues and identify the correct solutions.
• Strong stakeholder management and interpersonal skills.
• Ability to work independently and manage multiple priorities.

• Oracle experience (preferred).
• Accounting or finance experience/background.
• Accounting, Accounts Payable, banking, or other payment-processing experience is beneficial. Utility industry experience is not required , and candidates from other industries will be considered if they possess the required analytical, customer service, and payment-processing skills.
• General Oracle knowledge is beneficial.
• CBAP certification is an asset but not required.

• Looking for someone who can think critically and perform detailed analysis ("super sleuth" mindset).
• Strong research skills are essential-knowing where to find information and asking the right questions.
• Customer interactions include both internal and external customers.
• Oracle experience is one of the top preferences.
• Candidate should be comfortable handling payment-related inquiries and directing calls appropriately.
• Strong communication, customer service, logical thinking, and problem-solving skills are key to success.
• The role involves repetitive but detail-oriented work, requiring accuracy and consistency in payment processing.
• Candidates should be comfortable performing data entry while maintaining a high level of accuracy.
• The first month will focus on learning Oracle, payment workflows, and identifying the appropriate internal contacts for research and issue resolution.

• Bachelor's degree preferred; however, candidates without a degree but with at least 5 years of relevant experience will be considered.
• Related accounting degree is not required .
• Candidates willing to relocate to Salt Lake City at their own expense will be considered

• One in-office interview is expected.