Night Auditor

Position Summary The Night Auditor is responsible for overseeing overnight hotel operations while providing exceptional service to guests. This position combines front desk responsibilities with daily financial reconciliation, ensuring accurate hotel accounting, a smooth overnight operation, and a welcoming experience for guests at the InterContinental Buckhead Atlanta. Welcome and assist guests during the overnight hours with professionalism and genuine hospitality. Complete guest check-ins, check-outs, room changes, payments, and other Front Office transactions. Perform the daily night audit and reconcile hotel revenue, transactions, and financial records. Review and balance room charges, payments, deposits, and other guest accounts. Prepare and distribute daily financial and operational reports. Identify and resolve discrepancies in guest accounts and hotel revenue. Monitor hotel activity throughout the overnight shift and communicate important information to management. Respond promptly to guest requests, questions, and concerns while maintaining a high level of service. Handle guest complaints professionally and elevate issues to the appropriate manager when necessary. Process late arrivals, reservations, cancellations, and no-shows according to hotel procedures. Monitor hotel security and report unusual or suspicious activity to the appropriate department. Maintain accurate records and complete all required Front Office and Night Audit documentation. Coordinate with Housekeeping, Security, Engineering, and other departments regarding overnight operational needs. Maintain a clean, organized, and professional Front Desk and lobby area. Protect guest privacy and confidential hotel and financial information. Follow all IHG, hotel, safety, security, cash-handling, and accounting policies. Perform other duties as assigned by management. Deliver personalized service consistent with InterContinental Hotels & Resorts standards. Create a welcoming and secure environment for guests arriving and staying overnight. Anticipate guest needs and respond with urgency, professionalism, and care. Demonstrate strong communication, problem-solving, and conflict-resolution skills. Represent the InterContinental Buckhead Atlanta brand with professionalism at all times. Schedule The regular schedule is 11:00 PM–7:30 AM . The successful candidate must be available to work overnight shifts, including weekends and holidays. Flexibility is required based on hotel business needs. Important information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr