Center Operations Specialist

The Center Operations Specialist manages the day‑to‑day operations of USO Centers, ensuring a safe, welcoming environment, delivering programs and events, and supervising volunteers. The position is located in Nashville, TN. Principal Duties and Responsibilities Execute day‑to‑day Center operational procedures, ensuring a cost‑effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well‑maintained and ready‑to‑use, and enforce sanitary and food‑handling guidelines and regulations. Engage and interact with Center visitors, serve as subject‑matter expert on amenities, tours, classes and programs and services, troubleshoot and resolve issues, and may direct and manage vendors. Help maintain Center operations within budget, monitor inventory, handle cash, and provide financial, operational and statistical reports. Create and maintain a Standard Operating Procedure file detailing local operational procedures and Center activities to enable prompt reporting, easy rotation and follow‑on. Plan and oversee, and lead the execution of operational areas as directed, including programs, logistics, inventory management, budget, social media and database management. Assist with operations and program communications, compile announcements, stories and photos for social media, local media representatives and website publications. Plan and evaluate new and existing USO programs, activities and events on and off US military installations, coordinating all functions, materials and assets for effective execution. Assist in reviewing USO programs and service needs, researching and recommending new programs and services, and implementing resulting changes. Develop, improve and maintain working relationships with the U.S. Military, local community leaders, partners and donors to enhance awareness and support of the USO mission. Coordinate with Center colleagues to ensure appropriate resources, including volunteers, materials and supplies, are available for all programs, events and activities. Communicate key information to volunteers, maintain volunteer database reports and coordinate volunteer training and recognition events. Direct prospective volunteers through the application process and help coordinate on‑the‑job training. May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent. 2+ years of experience in event management, marketing, retail, customer service, recreation facility or related role; experience in a non‑profit, military, multicultural or global organization preferred. Strong interpersonal, customer service and problem‑solving skills. Proficiency with computers and electronics equipment and knowledge of Microsoft Office Suite and volunteer management software and social media platforms; Digital Cheetah preferred. Ability to exercise sound judgment on culturally sensitive subjects and handle confidential information with tact. Ability to show initiative, self‑motivation and attention to detail, managing multiple projects with competing priorities. Ability to work collaboratively in a team environment. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Willingness and ability to work non‑standard hours as needed. General knowledge of military community preferred. Ability to obtain and maintain proper credentials to access USO Center locations and facilities, including security, credit and/background screening, SOFA status, valid driver’s license. Ability to obtain and maintain a valid United States passport and foreign driver’s license where applicable. Must be a strong advocate of the USO’s mission. Details This position is located in Nashville, TN. Preference will be given to local candidates within commuting distance. Resume and cover letter are required for full consideration. Background check – education, criminal and driving record required. The statements contained herein describe the scope of responsibility and essential functions of this position but should not be considered to be an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. #J-18808-Ljbffr