IT Business Analyst

Job Description This role is responsible for supporting technology governance, configuration management, and asset management initiatives across the organization. The individual will monitor CMDB and asset inventory health, identify data quality and compliance gaps, and work closely with technology teams to ensure records remain accurate, complete, and aligned with governance standards. On a daily basis, the analyst will review governance dashboards and reporting, track remediation plans, facilitate governance meetings, and partner with technology owners, asset owners, and operational teams to resolve data quality and inventory issues. They will also help maintain reporting related to CMDB health, asset management, configuration item completeness, lifecycle compliance, and technology risk exposure. Success in this role requires someone who can effectively bridge technology, governance, and operations by driving accountability, monitoring compliance, improving reporting, and ensuring technology asset information remains accurate and actionable across the enterprise. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Experience analyzing ServiceNow CMDB, IT Asset Management (ITAM), technology inventory, governance, or operational data to identify trends, risks, and data quality issues. Strong business analysis, stakeholder management, and communication skills with the ability to partner directly with technology owners and drive remediation efforts. Experience reviewing reports and dashboards, performing root cause analysis, and translating findings into actionable recommendations. Ability to manage governance initiatives related to ownership validation, inventory accuracy, compliance reporting, and process improvement. Strong analytical skills with experience using tools such as Power BI, Excel, SQL, Tableau, or similar reporting platforms. Exposure to data reconciliation, inventory validation, duplicate/orphaned asset identification, and data quality management. Experience supporting governance dashboards, KPI reporting, audit readiness, or compliance initiatives. Familiarity with Service Mapping, Discovery tools, cloud inventory management, or technology lifecycle governance processes. #J-18808-Ljbffr