Digital Signage Product Support

RIT Solutions

Digital Signage Product Support

Location: Remote (EST time zone)

Job Type: 12+ Month Contract

Overview: The company has an immediate opening for a Digital Signage Technical Support consultant. Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform.

Responsibilities:

Participate in the global deployment of a digital signage platform
Provide post go-live support (will provide ticket support for all user issues)
Post-installation configuration and support of Digital Signage display devices
Daily monitoring to ensure all devices are up and running
Interact with local IT support teams to confirm resolution of issues, update user list/device owner
Create/execute/validate test plans for platform software upgrades
Account set up and permission creation for new users
Maintain/Update Documentation
Train new users on content management system software (log ins, add slides, adding/saving content, etc.)

Experience Required:

Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
Experience creating/executing test plans for digital signage platform - 3+ years
Experience working with 3rd party vendors to resolve escalated issues
Providing support and communicating with non-technical users
Change management and governance

Apply

Vacancy posted 4 days ago

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