Access Representative, Behavioral Health

Access Representative, Behavioral Health

The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff members to perform a variety of administrative tasks and assist clients within various Behavioral Health and Substance Abuse Treatment Programs.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You are welcome here.

The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

Minimum Position Requirements: Education, Experience, Skills/Training

Education: High school diploma or GED required.

Experience/Lived Experience: Administrative and customer service experience in a medical office, hospital or clinic preferred.

Special Skills/Training: Bilingual English/Spanish required. BLS Certification Required.

Essential Functions and Responsibilities

1. Provide excellent customer service, answer phones and provide information.

2. Assist with scheduling appointments and performing reminder calls.

3. Maintain, file, and scan documents including making copies and assisting clients in completing forms.

4. Verify insurance eligibility and assist clients with how to obtain information about their benefits. Collect payment for services when appropriate.

5. Maintain client data tracking spreadsheets in internal and external databases.

6. Complete client registration details with consistent accuracy and attention to detail.

7. Maintain a clean and organized lobby. Update bulletins including pamphlets displays and brochures.

8. Assist with specimen handling for point-of care urine drug tests including processing and interpreting results.

9. Maintain an environment of confidentiality.

10. Receive and process referrals for various behavioral health programs.

11. Some travel may be required.

12. Performs other duties as assigned.