Account Manager - Central Queue (French Speaking)

USA (Remote) With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc., is an industry leader passionate about helping restaurants thrive. Our world‑class technology empowers restaurants to focus on their team and guests while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. The Account Manager CQ drives engagement, increases reservation availability, and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e‑mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to look after each valuable customer, and we quickly assess their needs and work to address them efficiently. We help restaurants incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture! Note: This position requires full professional fluency in both French and English. Responsibilities Lead the overall management of our most valuable business segmentation of customers. Resolve customer cases and tasks daily. Share data with restaurants to change behavior and drive adoption. Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability. Respond to restaurant partner concerns from our Customer Support and field teams. Perform presentations and training remotely to restaurant customers. Encourage customers to think differently about their business to help both parties achieve success. Consistently meet and exceed regular team and individual goals. Contribute to an overall reduction in customer churn. Qualifications Proven record of consultative selling and/or account management. Deep knowledge of restaurant operations. Self‑motivated with the ability to perform well under pressure and against bold goals and deadlines. Skilled at presenting new points of view to customers that reframe and challenge the way they view their business. Aptitude for capturing and using data to advise and persuade others to make business decisions. Excellent communication, listening, influencing and training skills. High‑reaching, tenacious and results‑driven. Validated ability to work across many departments to take on problems and achieve results. Excellent organization, documentation and time‑management skills. Experience working in an unstructured and entrepreneurial environment. Experience using Salesforce or an equivalent CRM solution is a plus. Bilingual – English and French. Benefits and Perks Work from (almost) anywhere for up to 20 days per year. Company‑paid therapy sessions through SpringHealth. Company‑paid subscription to Headspace. Annual company‑wide week off a year. Paid parental leave. Generous paid vacation + time off for your birthday. Access to thousands of on‑demand e‑learnings. Travel discounts. Employee Resource Groups. Competitive retirement and health plans. Note for Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Salary: The range for this United States located role is $60,000 – $70,000 USD. We offer a competitive base salary and benefits including health benefits, a flexible spending account, retirement benefits, life insurance, paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays), and parental leave benefits. This role is eligible to be considered for an annual bonus. We pride ourselves on fostering a global and dynamic work environment. The majority of your responsibilities may align with conventional business hours; however, there may be instances where you are expected to manage communications outside of regular working hours to collaborate with international colleagues, respond to restaurant partners, and address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion: We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. #J-18808-Ljbffr