Account Installation Specialist

Job Description

Job Description

Job Summary:

The Account Installation Specialist is responsible for installing and setting up new customer accounts and ensuring all installations are completed accurately, safely, and in accordance with company standards. This role serves as the first in-person point of contact for many new customers and helps deliver a professional and positive new account experience.

This position partners closely with sales and operations to support new account setup, complete field installations, and identify customer needs or additional opportunities in the field. This is a hands-on, field-based role that requires strong mechanical aptitude, organization, communication, and consistent execution across the assigned territory.

Supervisory Responsibilities:

• None

Essential Job Functions:

• Install and set up new customer accounts, including first aid cabinets, eyewash stations, AEDs, fire extinguishers, emergency lighting, and other safetyequipment.
• Serve as the first in-person point of contact for new customers, delivering a professional experience that builds trust and supports long-termpartnerships.
• Identifysafety gaps and customer needs during installations and communicate opportunities foradditionalproducts orservices.

• Support account growth by educating customers on compliance requirements, best practices, and availablesolutions.
• Use power tools and installation equipment to securely mount products on drywall, wood, metal, concrete, and othersurfaces.
• Ensure all installations are completed safely, accurately, andin accordance withcompany standards and applicableregulations.
• Manage multiple installations and service-related tasks across the territory with strongorganizationtimemanagement, and attention todetail.
• Communicate clearly and proactively with customers, sales representatives, and internal teams throughout the installationprocess.
• Maintainaccuratedocumentation of completed installations, equipment, and customer needs using company tools andsystems.
• Partner with sales and operations teams to ensure seamless onboarding andaccurateaccount setup, anda high- qualitycustomerexperience.
• Maintain companyvehicle, tools, and equipment ina clean, organized, and operationalcondition.
• Represent the company professionally in all customerinteractions.
• Perform other duties asassigned.

Experience & Qualifications:

• Experiencein installation, field service, route-based roles, or customer-facing positions.
• Strong communicationand interpersonal skills with a customer-focused and sales-minded approach.
• Mechanical aptitude with hands-on experience using power tools and installationequipment.
• Ability toidentifyopportunities, influence decisions, and recommend solutions in a customer-facingenvironment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, field-basedenvironment.
• Ability to work both independently in the field and collaboratively with internalteams.
• Valid driver’s license, clean drivingrecordand ability to travel throughout assigned territoryasneeded.

• Proficiencywith mobile tools, applications, or basic systems used for documentation andtracking.
• Demonstrated accountability for quality of work and customerexperience.

Preferred Qualifications:

• Prior experience in safety services, facilities services, or industrial installation.
• Prior experiencein route sales, field sales, or customer-facing service roles withaccount growthorupselling responsibilities.
• Familiarity with OSHA regulations or workplace safety equipment.
• Prior experience working in commercial or industrialenvironments.

Physical Requirements:

• Ability to use a computer, phone, and mobile applications in thefield.
• Ability to stand, walk, and work in the field for extended periods, including up to 8 hours asneeded.
• Ability to lift,pushand install equipment up to 50pounds.
• Ability to work in various environments, including indoor and outdoorsettings.
• Ability to use power tools and installation equipment safely andeffectively.
• Ability to drivea stocked vanthroughout assigned territorydaily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.