Operations Manager - (M3)

About Applied Materials Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $112,000.00 – $154,000.00 Location: Boise, ID You’ll benefit from a supportive work culture that encourages learning, development, and career growth while you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Job Description Summary Provides direct supervision to a team of CE’s supporting Micron Technology’s F4 Fab in Boise, ID. Requirements Experience leading teams in challenging environments. History of cross‑functional experience working with BU/SBU/FSO teams to solve critical issues. Demonstrate exceptional communication skills. Able to work well with internal and external teams. Comprehensive knowledge of P&L and QRAM programs. Knowledge of AGS dashboard and metric tracking. Understanding of CRM Passdown and expectations. Proven history of developing direct and eventual reports. Key Responsibilities Develop and/or maintain customer relationships with all relevant individuals. When restrictions are lifted, perform face‑to‑face interactions with customer management staff. Conduct weekly tie‑offs with counterparts in applicable Fab to ensure Quarterly Business Review data is reconciled as needed. Manage, coach and direct all customer engineers in applicable Fab. Responsible for salary planning, career planning, corrective actions where necessary, establishing objectives and performance appraisals. Give formal updates to all employees regarding business, new hires, new products. Initiate reports necessary for the business. Serve as the prime interface with the Product Divisions: tech support, training, spares, reliability. Responsible for account planning with Account Sales and APM’s. Provide support plan for system sales and field engineering. Responsible for financial forecast for applicable Fab. Responsible for cost efficiency with the account measured by the financial result. Responsible for system installation; planning, reporting and execution, pre‑facility meeting, start‑up meeting, process support identification. Manage RMA procedure. Measure the engineers on their effectiveness. Manage accuracy, understanding and update of Customer Engineer hours tracking. Perform personal cross‑check and signature, measure customer engineers, take corrective action with customer engineers. Business Expertise Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub‑unit policies. Management reviews work to measure meeting of objectives. Leadership Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Problem Solving Exercises judgment within defined procedures and policies to determine appropriate action. Interpersonal Skills Interaction requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Employment Details Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Benefits and Compensation In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Equal Opportunity Employment Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. #J-18808-Ljbffr Applied Materials