Pennsylvania, Bryn Mawr, Front Desk Coordinator

Job Description

Job Description

Join the Glowbar Team:

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.

What You’ll Do: 

You’ll own the front desk and set the tone for every single visit. Every day, you’ll:

• Welcome every client with warmth and energy making each person feel like the most important guest in the room

• Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targets

• Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)

• Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care

• Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retail products where appropriate

• Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates

• Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry 

• Share observations and solutions with management to keep the client experience and team performance improving

• Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Who We’re Looking For:

• 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goals

• Genuine passion for people, hospitality, and creating memorable experiences

• Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets 

• Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members 

• A warm, professional presence and a hospitality-first mindset

• Flexible availability, including weekends (we’re busiest when clients have time to glow)

  • Full-Time: 5-day open availability, including both weekend days

  • Part-Time: 3-day open availability, including one weekend day

  • Weekend Only: Saturday & Sunday every week

• Enthusiasm for beauty, skincare, and a fast-paced, target-driven environment 

Your Glow Package (Compensation & Benefits):

• Uncapped commission: earn up to $15 per membership and $10 per package sold

• 2% annual compensation increase eligibility

• Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members

• 40 hours of vacation for Full-Time team members + sick leave for all team members

• Holiday pay at 1.5x for any of the 6 company holidays

• Access to DailyPay platform - access part of your paycheck before payday at no cost

• Disability, accident, critical illness, and life insurance coverage

• Employee Assistance Program (EAP) with free mental wellness support

• Commuter benefits to help save on transit and parking

• Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)

• 25% employee discount off skincare products

• $150 employee referral bonuses for bringing great people to the team

• $15 product credit for every first-time client you refer

Working Conditions:

Our studios are energetic, on-your-feet environments. You should be comfortable with:

• Standing, walking, and moving throughout your full shift

• Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)

• Stairs, varying temperatures, and the occasional humidity of a laundry room

• Evening, weekend, and holiday availability to meet client demand