Mechanical Claims Analyst

Job Description Mechanical Claims Specialist – Remote (Training in St. Louis, MO). Start Date: May 4. Experience Level: Intermediate. Shift Your Automotive Career Into High Gear. Are you an experienced automotive technician, mechanic, or service professional looking to transition from the shop floor into a stable office-based role? We are seeking Mechanical Claims Specialists to join a growing team. This is an excellent opportunity to leverage your automotive expertise while enjoying a comfortable work environment, career growth opportunities, outstanding benefits, and the ability to use your mechanical knowledge in a customer-focused role. Position Overview As a Mechanical Claims Specialist, you will act as a subject matter expert for vehicle repair claims, working directly with dealerships, repair facilities, and vehicle owners. Your primary responsibility will be evaluating warranty claims, determining coverage eligibility, and guiding customers through the claims process while delivering exceptional service. Using your automotive knowledge, you will review repair recommendations, assess warranty coverage, and explain approval or denial decisions clearly and professionally. Key Responsibilities Review, investigate, and process mechanical warranty claims accurately and efficiently. Utilize automotive repair knowledge to determine warranty coverage based on established guidelines. Communicate with dealerships, repair facilities, and vehicle owners via phone and email. Explain claim approvals, denials, and next steps in a professional and customer-focused manner. Provide guidance to customers experiencing vehicle issues and explain the claim submission process. Maintain detailed and accurate records within company claims systems. Navigate multiple computer systems while managing customer interactions. Collaborate with team members and leadership to ensure quality service and claim accuracy. Uphold company standards of honesty, fairness, and customer satisfaction. Types of Calls You'll Handle (Dealership Calls) Review repair recommendations. Determine whether repairs qualify for warranty coverage. Approve, deny, or request additional information based on contract guidelines. Vehicle Owner Calls Explain claim approval or denial decisions. Provide clear communication regarding coverage details. Offer support and next steps during the claims process. Technical Assistance Calls Discuss vehicle concerns with customers. Explain claim procedures and required documentation. Guide customers through obtaining estimates and repair approvals. Qualifications Required Minimum 3 years of automotive mechanic or related mechanical experience. Strong understanding of vehicle repair processes and components. Excellent communication and customer service skills. Experience handling customer concerns and resolving issues professionally. Strong computer proficiency, including Microsoft Office applications. Ability to multitask and navigate multiple systems simultaneously. Detail-oriented and self-motivated. High School Diploma or GED. Preferred ASE Certification Bilingual (English/Spanish) Experience with: AllData Mitchell Labor Guides Scan Tools Claims Processing Ideal Candidate Automotive Technician Automotive Mechanic Service Advisor Warranty Administrator Claims Specialist Diesel Technician Fleet Maintenance Technician Automotive Repair Professional You enjoy helping customers, understand vehicle repair processes, and can confidently discuss technical issues with both mechanics and non-technical individuals. Training & Work Environment Initial two-week onboarding training in Deerfield Beach, FL or St. Louis, MO. Remote and hybrid opportunities available following training. High-speed internet and dedicated home workspace required. Occasional Saturday shifts required. Fast-paced call center environment. Benefits & Perks Work indoors in a professional office environment. Career growth opportunities. Competitive compensation. Comprehensive benefits package. Stable, long-term career path. Supportive company culture. Opportunity to apply automotive expertise in a less physically demanding role. Sample Interview Questions What types of repairs have you performed? Describe the most challenging repair you've completed. Have you worked with scan tools? How have you used them? What experience do you have with labor guides or repair databases? Tell me about a time you dealt with an upset customer. Describe a time you provided exceptional customer service. How would you explain a denied claim to a customer who disagrees with the decision? Why are you interested in transitioning from automotive repair into claims support? Job Type & Location Contract position based out of Earth City, MO. Pay and Benefits The pay range for this position is $26.00 – $36.00/hr. Eligibility Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Aug 6, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems