Medical Assistant (Front and Back Office)

Job Description

Job Description

About the role

Our practice treats nerve, foot, and ankle conditions, and we're hiring a medical assistant to cover both the front desk and the clinical side. The front desk portion is check-in and check-out, scheduling, insurance verification, and patient messages. The clinical portion is rooming patients, taking X-rays, setting up procedure trays, and assisting the doctor during procedures and injections.

It's a good fit for a medical assistant who wants patient contact on both the administrative and clinical sides of the office.

What you'll do

Front desk

• Greet patients and check them in and out
• Schedule new patients, follow-ups, and treatment visits
• Return voicemails and respond to online "Contact Me" submissions
• Follow up with patients about appointments, treatments, and referrals
• Hand out registration, medical history, and consent paperwork when patients haven't completed it online
• Verify ID, insurance, and demographic information
• Scan and upload documents into the patient's chart
• Take copays, balances, and other payments, including those that come through the office printer and payment system
• Handle insurance paperwork and related admin
• Keep patient information private under HIPAA

Clinical

• Room patients and prepare them for the doctor
• Take diagnostic X-rays per provider order and office protocol
• Turn over exam and treatment rooms between patients
• Set up procedure trays with the instruments, supplies, medications, and paperwork
• Assist during exams, procedures, and injections
• Prep patients and rooms for MLS, RedVive, CET, and EPAT
• Draw and prepare injections under provider direction and office protocol
• Go over treatment instructions with patients as the doctor directs

Charting and messages

• Work day to day in ModMed and Klara
• Document procedures, treatments, and progress notes accurately, and close charts promptly
• Answer patient messages and route clinical questions to the right person
• Keep patients moving through the office

Rooms and supplies

• Restock exam and treatment rooms daily
• Watch supply levels and flag what needs to be ordered
• Keep clinical areas clean and ready for the next patient

What we're looking for

• Medical assistant certification preferred
• Experience in a medical office, ideally covering both front and back office work
• Comfortable taking X-rays
• ModMed and Klara experience is a real plus; solid experience on another EMR works too
• Accurate with documentation and able to keep several things straight at once
• Knows HIPAA and patient confidentiality requirements
• Willing to step in wherever the help is needed that day

About working here

This is a small practice, so the work stays varied and you're trained on our systems and procedures as you go. You'll work directly with the doctor and the clinical staff every day.