Learning and Development Coordinator

Learning & Development Coordinator

If you are someone wanting to make a difference in the communities that we serve and join one of the strongest large banks in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.

The Learning & Development (L&D) Coordinator supports the execution of comprehensive training and development initiatives across Security Bank of Kansas City. This role is instrumental in delivering high-quality learning experiences, administering training platforms, and collaborating with cross-functional teams to meet organizational goals. The L&D Coordinator will design, facilitate, and evaluate training programs that enhance employee skills, knowledge, and performance in alignment with regulatory requirements and strategic priorities.

The duties include but are not limited to the following:

Training Facilitation & Development

• Deliver training on bank policies, procedures, systems, and regulatory compliance
• Provide onboarding and refresher training to employees across departments
• Partner with business units to develop, test, and implement training materials for new products, systems, or enhancements
• Conduct training sessions in various formats including workshops, seminars, and one-on-one coaching

Program Design & Evaluation

• Collaborate with department heads to assess training needs and align programs with operational goals
• Design and implement engaging learning content that supports employee development and performance
• Evaluate training effectiveness through feedback, assessments, and performance metrics; recommend improvements as needed

Learning Management System (LMS) Administration

• Assign and track required training for new hires and current staff
• Manage annual compliance training schedules and ensure completion of required coursework
• Maintain accurate training records and generate reports for HR and leadership

Collaboration & Support

• Serve as a resource for employees and managers regarding training-related questions and guidance
• Coordinate with Retail, Operations, HR, Loans, and other departments to promote learning initiatives
• Actively engage with leadership to gather feedback and refine training strategies

General Administration

• Schedule and organize training logistics including materials, equipment, and room setup
• Support continuous improvement of learning processes and tools
• Perform other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly effective and professional interpersonal, verbal and written communications skills
• Strong communication skills to include active listening, presentation, writing, interpersonal, and networking skills
• High energy and a positive attitude with a passion for helping others learn and grow
• Ability to keep accurate, orderly files, and records
• Flexible, adaptable, ability to accept change positively and inspire the same in others
• Highly organized, self-motivated, and detail-oriented
• Ability to communicate complex information clearly and effectively
• Excellent customer service abilities with strong follow-up skills
• Ability to remain flexible and adaptable in a rapid and ever-changing environment
• Must be flexible to work before and/or after normal business hours, as necessary
• This position is required to travel to multiple Bank locations

Minimum Education & Experience

• Associate's degree in human resources, education or general business, or equivalent work experience
• Minimum 2 years in a training, development, or educational role. Experience within banking a plus.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, etc.)

Valued, but not required skills and experience

• Bachelor's Degree in Adult Learning, Business, or Education
• Familiarity with Learning Management Systems (LMS) – preferably OnCourse Learning
• Familiar with the banking/financial institution legal and regulatory environments a plus

Physical Demands & Work Environment

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, talk, see and hear. The general level of physical activity would be defined as sedentary. The employee is occasionally required to stand and frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Regular attendance and punctuality are necessary and essential functions.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is required to comprehend and use basic language, either written or spoken, to communicate information and ideas, both simple and complex. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations; also requires use of problem-solving skills including formulating and applying appropriate course of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying and dividing or more complex quantitative calculations.
• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Other Information: Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.

Security Bank of Kansas City is an Equal Opportunity/Affirmative Action employer.