Sr. MFH Technology Innovation Project Manager

Role Description

The Sr. MFH Technology Innovation Project Manager is a mission-critical role designed to bridge the gap between our Multi-Family Operations and Technology functions. Serving as a hybrid Technical Project Manager, Data Analyst, and Operations Administrator, this role ensures the successful delivery of our technical roadmap.

• Manage the end-to-end JIRA lifecycle, including ticket scoping, drafting, submission, and user acceptance testing (UAT) for all department operational tech initiatives.
• Support the identification, cause, and resolution of various bugs as they arise.
• Provide direct oversight and execution of data loads, scrubs, and one-off reporting to ensure data integrity across systems.
• Develop and maintain comprehensive initial SOPs, process maps, and training materials to ensure scalable and consistent workflows across the department.
• Identify and support implementing automation opportunities such as CRM integrations to workflow management, ERP Integrations, and AI integrations.
• Act as the primary liaison and subject matter expert between cross-functional teams and technology teams to manage day-to-day technical execution and release communications.
• Support new product launches and technical initiatives to ensure full operational adoption of the new tools through clear documentation and support.
• Create scripts and write formulas to create automations, process improvements, and for reporting of analytics.
• Manage and enhance project pipeline reporting, providing a clear picture of the current status and a forecast of potential future issues.
• Support troubleshooting for all cross-functional teams, tools, etc., including access issues, complex reporting, and more.
• Proactively identify and manage various issues that may lead to technical issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Management, or specialized training/project management certifications; or equivalent work experience.
• Minimum of 3 years of operations, business systems, or a related technical-operational role.
• Demonstrate advanced proficiency in Salesforce, JIRA, Reporting, and process mapping tools like LucidChart.
• Demonstrates strong proficiency with Excel/Google Sheet formulas and functions.
• Knowledge of Commercial Solar Installation or similar processes is a benefit.
• Demonstrates strong attention to detail, accuracy, and exceptional organizational skills.
• Ability to think outside the box, leveraging creative thinking, and advanced creative problem-solving skills.
• Ability to understand business needs and translate them into data and IT requirements.
• Able to present complex technical information in an easy-to-understand and actionable format for the business.
• Ability to define and organize tasks, conduct prioritization, and deliver in a timely fashion.
• Excellent written and oral communication skills.
• Ability to work independently with minimal supervision.
• Strong desire to understand the operation of the business and root cause for outcomes.
• Collaborative, working with colleagues from across the organization to drive outcomes and share knowledge.
• Show a proven track record of managing technical projects from inception through final rollout with a focus on user acceptance testing.
• Helpful but not required: Experience with Tableau, Snowflake, SQL, and similar platforms/coding languages.

Requirements

• Starting salary/wage for this opportunity: $70,314.09 to $93,752.12.
• Compensation decisions will not be based on a candidate's salary history.

Benefits

• Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.
• We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.