Health & Benefits - Business Solutions Sr. Project Manager

Role Description

Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration. Support in fostering strong, long-term partnerships with clients, consulting community and channel partners. Executes strategic and operational plan in support of business client service objectives and initiatives. Manages a team of professional employees and/or supervisors.

• Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity.
• Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems.
• Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary.
• Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met.
• Assesses individual and team performance on a regular basis and provides candid and timely developmental feedback; monitors training plans and ensures training needs are met.
• Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success.
• Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together.
• Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers.
• Other duties as assigned.

Qualifications

• 7-10 years of applicable experience
• 3-5 years of leadership experience
• Bachelor's Degree in Business or related field

Requirements

• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred