Implementation Manager

Implementation Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish togetherAt TELUS Health, we're passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you'll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you'll support seamless implementations that set our customers up for long-term success.This role can be based in Melbourne, Sydney or Brisbane

About the Role

The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You'll help establish best practices, support successful client onboarding, and contribute to TELUS Health's reputation as a trusted partner in health and wellbeing.

Role & Responsibilities:

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
• Identify risks early and implement effective mitigation strategies to keep projects on track
• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
• Share knowledge, support best practice development, and contribute to continuous improvement across the team
• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
• Support special projects and ad hoc tasks as required

Skills & Experience Required:

• Bachelor's degree in Business Administration, Project Management, Human Resources, or a related field desirable
• 5+ years' experience in implementation, project management, or account management
• 2+ years' experience managing client-facing projects or programs
• Health, benefits, wellbeing, or HR technology experience preferred
• Strong project planning, execution, and risk management skills
• Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly
• Excellent stakeholder management, communication, and relationship-building skills
• Ability to influence without authority and work collaboratively across teams
• Strong problem-solving skills, attention to detail, and adaptability
• Self-motivated, professional, and comfortable working independently

Benefits & Perks

• Competitive salary package and annual bonus
• 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
• Comprehensive insurance coverage including Total Disability and Death Cover
• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
• Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
• Award-winning Amazing People Performance Development program to accelerate your growth
• Career mobility across local and global locations and businesses within our 100,000+ team member organisation
• LinkedIn Learning account with unlimited access to thousands of professional courses
• Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
• Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.